Systems Engineer, Enterprise

As a Systems Engineer, Enterprise, you will primarily support the sales team during pre-sales, conduct informative sales calls, and assist post-sales. You'll assess technical qualifications of sales leads, explain product features, and act as a key technical contact for your assigned accounts.

To apply for the Systems Engineer, Enterprise role, you should have 5–8 years of experience in technical or pre-sales support, a strong understanding of networking services, and familiarity with technologies such as DNS, HTTP, and routing protocols. A Bachelor's degree or equivalent experience is required, with a graduate degree being a plus.

The Systems Engineer, Enterprise will interact with customers during pre-sales and post-sales phases. You will lead discussions to understand their needs, clarify technical details, and provide ongoing support to ensure customer satisfaction and technology integration.

Yes, the Systems Engineer, Enterprise is expected to travel outside of their office to meet potential customers and support the sales process. The role involves engaging directly with clients to discuss solutions and provide hands-on assistance as needed.

Essential skills for a successful Systems Engineer, Enterprise include exceptional presentation abilities, a strong technical foundation in networking, problem-solving capabilities, and the capacity to communicate complex technical information in an accessible way.

In answering this question, highlight specific experiences where you've supported sales initiatives. Share how you've engaged with customers and addressed their technical queries, along with outcomes that benefited your organization.

Discuss your process for assessing a sales lead's technical requirements and how you gather information to determine their needs. Mention tools or methodologies you use to ensure a comprehensive understanding.

Talk about your methods for simplifying complex technical concepts, such as using analogies or visual aids, and how you ensure the customer's understanding while maintaining engagement throughout the conversation.

Share your commitment to continuous learning through various means, such as attending industry conferences, participating in online courses, or following influential tech blogs and publications that keep you informed on the latest networking trends.

Provide a specific example of a challenging technical problem you faced, outlining the steps you took to analyze and resolve the issue, and how your actions led to successful customer support and satisfaction.

Discuss your organizational skills and techniques for prioritizing tasks based on urgency and impact. Emphasize your ability to adapt and manage time effectively while ensuring high-quality results.

Highlight your hands-on experience with LAN/WAN networks, detailing your role in administration, problem-solving, and any specific projects or technologies you used that contributed to network reliability and performance.

Emphasize the importance of clear and effective communication in facilitating customer understanding, collaborating with technical teams, and guiding clients through the sales and support processes.

Illustrate your approach to teamwork and the importance of communication in problem resolution. Discuss how you would facilitate transfer of knowledge and ensure smooth support for your clients post-sale.

List relevant technologies and protocols you're familiar with, such as DNS, routing, switching, and security measures. Elaborate on how you've utilized these technologies in practical situations to drive success.