Employee Benefits Account Manager - Key Accounts

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firm in the US, is adding a Employee Benefits Account Manager - Key Accounts to their team in Louisville, KY. Position Summary... The Account Manager is responsible for the servicing of multiple Employee Benefits client accounts (book of business). Key Responsibilities: • Resolve client employee insurance issues, handle questions regarding benefits and assists in claims processing issues. Also assists with patient advocacy and pre-certifications. • Educate client employees on proper benefit utilization and guidance on most cost effective plan usage. • Maintain up-to-date client files & systems including adding & terminating employees’ coverages as needed. • Perform necessary steps (including timely follow-up) to help resolve client service or claim issues/inquiries and/or administrative concerns. • Interact with carriers and vendors on behalf of the client and the team to resolve insurance billing issues as they arise. • Prepare and review employee education and communication materials (i.e. Benefit Guides) participating (whenever appropriate) in client meetings/presentations. • Assist in the coordination & participate in Open Enrollment activities (includes conducting meetings) as needed. • Coordinate the setup of EDI feeds between the clients’ benefits administration platform and the insurance carriers. • As part of the client life-cycle (on-boarding, ongoing support and renewal), assist/support the Account Management Team for all lines of coverage by: • Gathering all necessary data to fulfill our obligations (including the outreach to carriers and client to secure information) • Supporting the team with the preparation, analysis and delivery of materials that makeup the deliverable (i.e. exhibits, reports and presentations) • Completing/fulfilling assigned implementation tasks associated with client related projects • Prepare or request standard and ad-hoc reports (as needed