Concierge

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.We’re Hiring!Do you love Napa Valley? Do people always come to you plan their trips or ask for suggestions? You might be the perfect fit for our property! If Napa/Bay Area is your playground and you enjoy creating unique experiences and making reservations - we have the perfect job for you! Join our team as a Concierge!About Four Seasons Resort and Residences Napa ValleySituated at the northern end of Napa Valley off the famed Silverado Trail, Four Seasons Resort and Residences Napa Valley offers experiences that capture the imagination of even the most seasoned wine country visitors.The Position/RoleFour Seasons Resort and Residences Napa Valley is seeking candidates with previous concierge experience. The Concierge will r espond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.Responsibilities• Works with guests pre arrival and in house to ascertain preferences and provide insightful recommendations.• Conducts pre arrival process to contact all future guests to arrange services including but not limited to Wine Tastings, Dining Reservations, shipping packages, various Transportation methods, and researching different vendors and service providers.• Processes packages, faxes, messages, and mail which may be either outgoing or in coming in an accurate and timely manner.• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by email.• Processes packages, faxes, messages, and mail which may be either by outgoing or incoming in an accurate and timely manner.• Utilize a variety of software programs. Communicate with internal personnel and departments via radio, Hotsos and phones. Chat guests via messenger application and utilize Four Seasons guest recognition program. Concierge system to track all requests and Opera to ensure proper billing.• Assure that desk collateral and information for restaurants, wineries, museums, attractions, maps and other local attractions are updated and current. Knows what activities are available in the Valley and establish close contacts with vendors in these areas in order to provide information, ticketing and reservations for guests.• Works harmoniously and professionally with co-workers and supervisors.• Complies with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services, lobby coverage and phone coverage for ResComm.• Provides basic trouble-shooting support for in-room services such as internet, TV movies, games and Web service.• Works closely with Guest Service staff to ensure smooth handling of guest luggage, guest escorts, deliveries and special requests.• Perform other tasks or projects as assigned by management.Who You Are• College Degree Preferred.• Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services• Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.• Must be flexible with schedule - Able to work weekdays, weekends, holidays.• Strong written and oral presentation skills.• Ability to multi-task in a high volume and demanding environment.• Strong computer skills.• Previous sales experience (upselling), highly desirable.• Strong problem solving skills, ability to handle difficult situations and guests.• Clean driving record.This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.About the company:Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Our employee-centric approach will have you feeling like family in no time!Benefits & Compensation Information Four Seasons Resort and Residences Napa Valley employees can enjoy:• Hourly: $27.22• Competitive Salary & Benefits• Cigna medical and dental benefit options• 8 weeks of New Parental Leave Pay• Excellent Training and Development opportunities• Complimentary accommodation at other Four Seasons Hotels and Resorts• Complimentary Employee Meals• 401k Retirement PlansTo apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com .Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.