Job details

Central Operations Coordinator

COMPANY Summary

As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times – to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry’s top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization’s integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.

We believe the organization’s most “precious resources” are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.

Position Summary

This position is responsible for supporting contract and rebate administration as well as provide outstanding customer service to our valued customers and partners. We are looking for highly motivated candidates with a strong work ethic, attention to detail, and excellent communications skills.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Follow detailed, standard practices and operating procedures to review and process applications and varied, supporting documents for accuracy and completeness
Make quick, consistent decisions following detailed program terms and conditions to determine applicant eligibility
Provide technical support to applicants for the online application and document submission processes
Explain program requirements to applicants on the phone and in writing
Use good judgment when speaking with applicants about non-public personal information
Work effectively with fellow team members to complete processing tasks, assisting others when opportunities arise
Identify issues which may require deviation from standard practices and work with management to implement solutions
Communicate with the management to provide status updates, report concerns, and suggest solutions and improvements
Organize, scan, file, and store hard copy applications
Accountable for achieving expected quality targets and KPIs (key performance indicators)
Maintain attendance expectations (arrive to work on time daily, adherence to lunch/break schedules)
Interact with customers via all channels including but not limited to: phone, email and chat.
Support other departments and other department tasks as needed
Perform other related duties as assigned

Position Requirements

Education and Experience

High School diploma or equivalent required
1 – 3 years of previous office experience

Required Skills, Knowledge and Abilities

Strong customer service and communication skills
Must be able to handle a wide work variety and work in a fast-paced environment
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
Ability to identify and resolve project application issues with customers and trade allies
Proficient in Microsoft Office, specifically Word, Excel and Outlook
Strong data entry skills in entering information in tracking systems/databases
Ability to communicate effectively, both verbally and in writing with customers, clients and employees in a professional manner
Ability to analyze and interpret data and solve practical problems
Committed to diversity and inclusion
Reliable transportation

Licenses & Certifications

Valid driver’s license

Travel Requirements

Willingness to travel up to 5%

Estimated Wage Range

$15.00/hr - $22.00/hr +

Benefits Include: Medical, Dental, Vision, 401(k), Paid Time Off (PTO), paid holidays, parental leave, and more!

Physical Demands and Work Environment

Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
Ability to lift up to 10 pounds
Noise Level is typically moderate
Employee could be exposed to fumes and/or airborne particles and risk of potential shock

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer

Franklin Energy Glassdoor Company Review

3.9