Fraud Investigation Team Lead
Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.
We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.
Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Fraud Investigation Team Lead
Self is building a community of people who are looking to better their lives by building credit history. You will lead our Fraud Investigations team within our Operations department and be responsible for all operational workflows supporting fraud operations, such as: bank partner requests, payment fraud, and account level fraud. You will grow and develop a rockstar team of fraud investigation analysts, ensuring proper training and procedures are in place. You will manage, identify and make improvements in reporting, tooling, and processes. You will partner with cross functional teams to ensure the company adheres to policy requirements and SLAs set forth by our Fraud Strategy Team, Compliance, as well as our partner banks. You will report directly to the Director of Bank Operations.
Responsibilities:
- Lead the Fraud Operations team to mitigate risk for our growing 1.5M+ active consumer loan, credit card, and Rent and Bills portfolio
- Develop, improve and report team performance and metric updates to the executive team
- Meet internal and external operational SLAs through process improvements and ongoing initiatives to elevate performance
- Become the company subject matter expert on Fraud Investigation processes, verifications, and tools, and fraud investigation/detection operational workflows.
- Collaborate with our Customer Success, Rent & Bills, Fraud Strategy, Product and Engineering teams to drive tool and workflow enhancements and improve efficiency
- Develop and administer training and policy and procedure documents across various teams in an effort to reduce risk and improve agent/customer fraud understanding
- Coordinate operational processes with Self's Customer Success team to ensure an efficient customer journey when interacting with our internal risk reviews and procedures
- Coach and mentor your direct reports towards personal and career development, empowering them towards continuous improvement and larger impact to the business
Skills and Experience:
- 3+ years people management experience in a fast-paced financial services organization (required)
- 5+ years fraud investigation oversight and management in a financial institution (required)
- 2+ years in fintech, card operations, compliance, or banking operations
- Strong understanding of Fraud trends (1st party/3rd party/synthetic), mitigation tools, regulatory guidance, and investigation practices
- Strong working knowledge of KYC and AML practices
- Exceptional communication and presentation skills
- Strong business problem solving mindset with proven track record of process improvement changes that positively affect business outcomes
- High EQ and ability to build rapport with team members and stakeholders
- Strong ability to adapt and excel in a fast-moving, startup environment
Benefits and Perks:
We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.
Our perks include:
- Company Equity in the form of RSUs
- Quarterly performance-based bonuses
- Generous employer-paid health, vision and dental insurance coverage
- Flexible vacation policy
- Educational assistance
- Free gym membership
- Casual dress code
- Team building events and activities
- Remote work arrangements/ flexible work schedule
- Paid parental leave
Self Financial requires all employees hired to successfully pass a background check.
We are an Equal Opportunity Employer.
Self Financial is a leading American credit-building platform and app that works to increase economic inclusion and financial resilience through easy-to-use products that make building credit accessible.
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