Specialty Account Management Analyst
Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.
We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.
Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Specialty Account Management Analyst
About the role
As a Specialty Account Management Analyst you will be a part of our Risk & Operations team. You will be responsible for ensuring that our high risk processing is completed quickly and correctly. You will serve as a subject matter expert around high risk processing assisting with the identification and resolution of issues. You will drive the continuous development of our operations area by overseeing complaint resolution, monitoring control reports and providing feedback on opportunities for improvement based on that oversight.
You are a problem solver and creative thinker. You can see not only all individual details but also the larger picture. You understand the high risk functions and can ensure that we are servicing Customers in a compliant efficient manner. You are reliable, hardworking, smart, and appreciate working in a fast-paced, collaborative environment that rewards ability and empirical results.
What you will do:
- Handle all Specialty related written correspondence from our Customers. Requires understanding on how to analyze and interpret a multitude of different documents. Execute fulfillment of high risk processes including: Cease and Desist, Power of Attorney, Proof of Authorizations, Bankruptcy, Deceased, Payment inquiries, and Subpoenas
- Manage complaint resolution including root cause analysis and reporting issues to management Serve as systemic subject matter expert for the execution of high risk processing advising management on opportunities and current issues
- Manage inbound and outbound Customer communications advising of account status as well as issue resolution
- Review and remediate control reports for Operational processes to ensure they are working properly and reduce our potential risks
- Work closely with bank Partners to ensure a positive experience and provide prompt resolution to issues
What you'll bring:
- 5+ years financial service related operational experience including Payments, Backoffice and Customer service
- Excellent verbal and written communications skills; able to deliver feedback effectively and express thoughts concisely.
- Excellent judgment, professionalism, leadership
- Strong proficiency with Microsoft and Google Office tools
Benefits and Perks:
We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many startups cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.
Our perks include:
- Company Equity in the form of RSUs
- Quarterly performance-based bonuses
- Generous employer-paid health, vision and dental insurance coverage
- Flexible vacation policy
- Educational assistance
- Free gym membership
- Casual dress code
- Team building events and activities
- Remote work arrangements/ flexible work schedule
- Paid parental leave
Self Financial requires all employees hired to successfully pass a background check.
We are an Equal Opportunity Employer.
Self Financial is a leading American credit-building platform and app that works to increase economic inclusion and financial resilience through easy-to-use products that make building credit accessible.
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