This job is expired We're automatically mark job as expired after 180 days of its inactivity

Job details

Fraud Systems Engineer

The Fraud Systems Engineer is a key role of our Fraud and Abuse prevention team, managing multiple complex fraud prevention systems, tool configurations and driving the progression of ActiveCampaign’s anti-fraud program maturity. This role requires an engineer who can shift between detecting and predicting abuse while understanding user experience and the functional expectations of the business. Working directly with dedicated Software Engineers for ActiveCampaign’s SaaS platform and Data Analysts who model fraud and abuse system performance, the Fraud Systems Engineer will drive and shape many aspects of prevention, detection and response to fraud and platform abuse events. Fraud experience is preferred.

We are open to fully remote employees in any US state. We also offer hybrid and/or office-based roles for those that live near an office and prefer that environment. This role will require employees to work 11a-8p PST/2p-11p EST.

What your day could consist of:

Architect fraud and abuse detection systems for a high-volume SaaS product.
Conduct risk assessments with business and information security teams.
Perform investigation and analysis of fraud incidents, customer reported and alerted by third party tools.
Communicate with engineers to integrate third party fraud tools. Identify fraud and abuse vulnerabilities in all ActiveCampaign product lines.
Integrate and manage rate-limiters, CAPTCHA systems, and other practical anti-abuse systems in and around our existing applications.
Document and standardize abuse-prevention features, methodologies and response processes.

What is needed:

3+ years of experience as a fraud, compliance or information security engineer or analyst
Experience managing 3rd-party risk systems and api-based solutions
Experience in querying relational databases and joining complex data sources. SQL experience required.
The mindset of an attacker: Ability to identify, classify and categorize abuse and application vulnerabilities and recommend remediation to engineering teams
Experience triaging customer reported incidents and providing a incident report quickly and accurately
Excellent verbal, written and presentation skills
Experience in automating workflows through Java programming highly preferred
Deep understanding of investigations as they relate to network addresses, IP, and subnets a big plus

About ActiveCampaign:

We are a category-defining Customer Experience Automation Platform (CXA) that helps over 180,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 800+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.

As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 180,000 today to millions. We have been ranked #4 Best Place to Work on Built In Chicago in 2021, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.

Perks and benefits:

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:

Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for meditation)
Open paid time off
Generous 401(k) matching with no vesting
Generous stipend to outfit your remote office
Career growth including access to personal and professional coaching through Udemy
Access to life coaches via Modern Health
Cool swag

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.