Network Operations Manager

Hello, Network Operations Manager!

Be part of a fun-loving and agile team while gaining valuable (and in demand) retail demand planning, replenishment and operational experience. 

This essential role analyzes the network health at 675+ Freeosk locations on a daily basis. As a Network Operations Manager on our Operations Team, you'll be making decisions that impact the efficiency of our retail operations. In this role you'll help drive the demand planning for 200+ weekly programs, the supply chain of sample inventory, the replenishment of kiosks, the operational kiosk health and merchandising needs for some of the world's largest retailers including Sam's Club.

Our ideal candidate has an analytical mindset, high attention to detail, a strong bias toward action, a keen ability to autonomously spot trends and drives results in everything they do. We are looking for a proactive problem solver who embraces challenges, thrives in a past face environment and is able to utilize data to suggest recommendations and drive actions that support our strategy. To be successful in this role, you must be comfortable with managing multiple projects at once, communicating information to technical and non-technical audiences, and working collaboratively with other individuals. 

Sound like you? Keep reading!

We work in a distributed environment.  Our office is in Chicago, but you can be located within the continental United States.  There may be travel required from time to time.

• Sample Demand Forecasting: Create sample demand plans by location.  Analyze sample usage, traffic and engagement trends to create the inventory forecast that will be needed to support each kiosk in your assigned network.  
• Sample Inventory Management: Review sample inventory and utilization on a daily basis to drive allocations that align with club demand, inventory utilization and cost targets using a combination of historical data and on-demand forecasting to adjust store-level inventory quantities.
• Network Subject Matter Expert: Become the SME for your retail network.  Analyze program results/trends to create insights, identify opportunities and make recommendations on how to deliver better results at lower cost and higher customer satisfaction.  Communicate performance and opportunities to internal and external partners.  Support pre-execution and post-execution cross-functional efforts on behalf of the inventory team including: pre-sales forecasting, surplus forecasting, utilization reporting, and collaboration with Sales and Client Success teams.
• Drive Weekly Execution of your assigned retail network.  Investigate, analyze and provide support for weekly program execution as it pertains to instore merchandising, correct on-screen programming, on-shelf merchandise availability and kiosk health.
• Sample Inventory Supply Chain Management: Provide direction for the 3PL warehouse operations to ensure samples arrive on-time and on-budget to our retail partners.  This includes maintaining strong data integrity, managing weekly/monthly reporting and key success metrics, resolving inbound receiving and outbound shipment issues, providing direction on inventory rework,  and ensuring third-party vendor accountability through weekly communication and priority setting.
• Continuous Improvement: Drive operational actions and process improvements based on data insights that will enhance the customer experience.  

• 2-3 years of professional experience
• Bachelor’s degree in supply chain, industrial operations, or related field
• Expert Microsoft Excel
• Intermediate SQL/MySQL, Python
• Introductory Tableau 
• Familiar with Six Sigma, Supply Chain, Retail and Inventory Management concepts and terminology
• Experience in retail or CPG supply chain inventory management preferred
• Demonstrated success of driving results

• Competitive pay
• 401(k)
• Medical, Dental, Vision Insurance
• Short Term and Long Term Disability Insurance
• Life Insurance
• Paid Time Off
• Volunteer Opportunities
• Summer Hours
• Parental Leave
• Tuition Reimbursement
• Professional Development
• Wellness Stipend
• Social Events

Who are we?

Nearly ten years and over 3.3M samples later, Freeosk encourages shoppers to “Discover New Favorites™.” From the Fortune 100 to emerging brands, we pride ourselves on supporting clients big and small. By helping connect brands and over 240 million consumers each month, at the right place and time with our patented technology and omnichannel experience, Freeosk has cemented itself as the discovery destination for “everyday influencers.”

Freeosk is a Chicago-based marketing technology company made up of a talented and fearlessly authentic cross-disciplinary team of engineers, creatives, data analysts, account managers, and more. Since 2020 our flex-work structure has allowed us to diversify our team and add many Freeoskers from across the country. From California to New York and everywhere in between, as Freeosk continues to grow, we look forward to staying on the cutting edge of omnichannel discovery experiences and adding new members to our team.

Freeosk is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.