Job details

Customer Support Representative - LeafLink

LeafLink is a US-based wholesale management platform that connects cannabis brands and retailers. They are looking for a Customer Support Representative to assist users across their solution lines.

Skills

Customer service
Communication skills
Problem solving
Zendesk
Excel
Jira
Salesforce

Responsibilities

Respond to user tickets and inquiries using support platforms
Facilitate a high-quality support experience for customers
Hit performance targets and ticket quality goals
Use Jira to share end-user product feedback
Develop a thorough understanding of LeafLink’s Marketplace
Problem solve to provide the best solution for customers
Review registrations and license update requests
Collaborate with Senior Customer Support Specialists

Benefits

Fun and supportive work team

To read the complete job description, please click on the ‘Apply’ button

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Consumer Product Manufacturing

TEAM SIZE

51-200