Business Development Executive

About Fresha 

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.

Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. 

The company is headquartered in London, United Kingdom, with global offices located in New York City, Orlando, Vancouver, Sydney, Amsterdam, Dubai, Paris, Madrid, Warsaw and Pristina.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role Overview

Given our exciting and progressive growth plans,  we are looking for an exceptional to come and join our global business.

Reporting directly to the Head of Sales and collaborating closely with our Commercial Team and potential partners in the beauty and wellness industry, you will be responsible for managing a blend of inbound lead activity and outbound prospecting. Your role will involve qualifying and developing prospects into partners through active engagement, including the use of creative follow-up communications.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, is a problem solver, enjoys a challenge and wants to make an impact.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week.  The Orlando office address: 333 S Garland Ave, Orlando, FL 32801

• Collaboration Work closely with other departments to ensure a seamless partner experience

• Inbound/Outbound Sales Consistently achieve sales targets and KPI’sManage new sales opportunities through inbound lead follow-up via calls/emails

• Source new sales opportunities through cold calling

• Consult partners to get them active onto the Fresha platform, educate them on the system and the benefits of onboarding packages

• Perform cost-benefit and needs analysis with existing/potential Partners in order to align our solutions to their needs and business objectives

• Communication Build good relationships with partners and all colleagues across the commercial teams

• Provide feedback to management about ongoing trends in the industry

• Establish and maintain positive Partner relationships

• Work closely with other departments to ensure a seamless Partner experience

• Organization Record all activity and maintain accurate contact records in our CRM (HubSpot)

• Ensure that all Inbound partners are assigned to the relevant B2B workflows

• Contact 100% of qualified inbound leads in a timely manner, and document all call outcomes in the CRM

• This list is not exhaustive and there may be other activities you are required to deliver.

• Skills, experience & qualifications:

• You have 1-2 years of solid B2B sales experience (SaaS experience a major advantage)

• You are driven, results oriented and have a fantastic work ethic

• You can think on your feet and problem solve on the fly

• You bring high energy and a positive attitude

• You are naturally curious and have a desire to continuously grow and developYou are organized: can multitask, prioritize, and manage time effectively

• Excellent written and verbal communication, presentation, and interpersonal skills

• Strong sense of initiative customer service orientation

• You are self motivated, take initiative, and are comfortable working in a dynamic, fast paced environment

• Experience with Saas online marketplaces, or payment platforms is highly desirable

• A keen interest in Beauty and Wellness industry is essential

• At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

• Screen Call - Video-call with Talent Team - 30 minutes

• 1st Stage - Video-call/in-person with (Head of Sales) 45 minutes

• Final Stage - Video-call/in-person with (Head of Sales & CCO) 60 minutes

• We aim to complete the entire interview process and deliver feedback within 2-4 weeks. 

• Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe

Inclusive workforce 

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.