Account Executive - Strategic Enterprise

As an Account Executive - Strategic Enterprise at Freshworks, your primary responsibilities will center around developing strategic relationships with enterprise clients, understanding their software needs, and promoting our innovative solutions. You will be responsible for creating and implementing sales strategies, negotiating deals, and collaborating with various teams to ensure the delivery of exceptional customer experiences.

To qualify for the Account Executive - Strategic Enterprise position at Freshworks, candidates typically need a bachelor's degree and several years of experience in sales, particularly within the IT or software industry. Strong communication skills, a knack for problem-solving, and an ability to understand complex client needs are essential to succeed in this role.

Freshworks stands out as an attractive employer for an Account Executive - Strategic Enterprise due to its commitment to innovation, diversity, and employee well-being. With a people-first approach to AI and a collaborative workplace culture that prioritizes employee development, you'll have ample opportunities to grow professionally while making a real impact in the software industry.

The work environment for Account Executives at Freshworks is dynamic and inclusive, fostering a culture of collaboration and creativity. The company encourages employees to express their unique perspectives and challenge the status quo, all while focusing on achieving shared goals. Team members are supported in their growth and encouraged to push beyond boundaries in a friendly atmosphere.

Freshworks is committed to the professional development of its Account Executives through various training programs, mentorship opportunities, and performance feedback. The company fosters a learning-focused culture where employees are encouraged to upskill and explore new areas of expertise, empowering them to excel in their roles and evolve within the organization.

When answering, highlight specific successes and strategies you've employed in previous roles, detailing how these experiences align with Freshworks' mission. Cite examples where you positively impacted client relationships and closed significant deals.

Emphasize your ability to conduct thorough research on potential clients and adapt your sales techniques accordingly. Provide examples where customizing your pitch directly influenced a successful outcome, showcasing your keen understanding of varied client needs.

Discuss a multi-faceted approach, including personalizing client interactions, leveraging case studies, and using feedback from existing clients. Show how these strategies can demonstrate how Freshworks’ software helps solve specific business challenges.

Describe your method for addressing objections by actively listening to client concerns and providing clear, fact-based responses. Emphasize the importance of staying calm and focused on solutions that benefit both the client and Freshworks.

Provide a detailed narrative of a situation where you engaged with executives or key stakeholders, highlighting your communication and interpersonal skills. Discuss the tactics you used to establish trust and rapport, leading to successful business relationships.

Explain how collaboration with marketing and product teams enhances your sales strategy. Provide examples of how you’ve successfully worked with different departments to provide clients with additional value, emphasizing the importance of a unified approach.

Detail a specific instance where you surpassed your sales goals. Break down the strategies you implemented, including prospecting, networking, or utilizing CRM tools, showcasing your proactive approach to achieving success.

Discuss your methods for staying informed, such as following industry publications, attending conferences, or networking with professionals. Highlight how this knowledge allows you to discuss relevant trends with clients, adding credibility to your sales pitch.

Reflect on intrinsic and extrinsic motivators, such as the satisfaction of solving clients’ challenges, achieving personal goals, and contributing to a larger team objective. This will show your passion for the role and alignment with Freshworks’ mission.

Convey your admiration for Freshworks' innovative approach to software solutions, its focus on employee well-being, and the impactful clientele. Demonstrating knowledge about the company will show your genuine interest and enthusiasm for the opportunity.