Inside Sales Specialist

The Inside Sales Specialist at Freudenberg is responsible for supporting Account Managers in acquiring new business, handling customer inquiries efficiently, and ensuring all CRM documentation is completed on time. This role also involves following up on quotes, managing customer data in SAP, and assisting with smaller accounts to achieve sales growth targets.

To qualify for the Inside Sales Specialist role at Freudenberg, candidates should possess an Associate's Degree, though a Bachelor's Degree is preferred. Additionally, more than 3 years of Inside Sales or Customer Service experience, particularly with SAP, is essential. Strong organizational skills and proficiency in Microsoft Office, especially Excel, are also required.

An Inside Sales Specialist at Freudenberg supports customers by promptly addressing inquiries, managing customer specifications, and communicating effectively across divisions. This role focuses on anticipating customer needs and developing solutions that deliver superior customer satisfaction.

Essential skills for success as an Inside Sales Specialist at Freudenberg include exceptional organizational abilities, a positive attitude, strong Excel and CRM skills, and the capacity to prioritize projects effectively. Moreover, excellent communication and problem-solving skills are integral in fostering relationships both internally and externally.

Yes, the Inside Sales Specialist position at Freudenberg may require occasional travel depending on the demands of the job. This travel could involve attending meetings, training sessions, and other events to strengthen customer and supplier relationships.

When discussing your experience with CRM systems, be specific about the systems you have used, highlighting any that you are particularly proficient with, like SAP. Mention how you have utilized these systems to track sales processes, manage customer relationships, or streamline documentation.

To effectively manage multiple accounts, it’s important to prioritize tasks based on urgency and potential impact. Discuss how you would organize your workload using project management tools or CRM systems, and emphasize the importance of clear communication with Account Managers and clients.

Handling difficult customers requires patience and a customer-centric approach. Explain how active listening and asking clarifying questions help you understand the issue at hand. Provide an example where you successfully resolved a customer conflict and turned it into a positive experience.

Effective sales techniques in an Inside Sales position include identifying customer needs through research and effective communication, utilizing a consultative selling style, and following up diligently on leads and outstanding quotes. Share a specific technique you’ve used and the success it brought.

Timely documentation completion relies on organization and setting priorities. Discuss the systems you've put in place to remind yourself of deadlines and how you've collaborated with team members to ensure everyone is aligned and effective in maintaining documentation standards.

When answering this question, share a real example where you identified a bottleneck or inefficiency in a sales process, and describe the steps you took to analyze the issue, implement changes, and measure the results. Focus on your analytical and problem-solving skills.

Motivation in sales often comes from achieving targets, collaborating with others, and making a positive impact on customers. Elaborate on your intrinsic motivators, such as driving customer satisfaction, personal growth, or being part of a dynamic team.

Clarify that your approach to follow-ups involves a blend of persistence and attentiveness. Discuss how you plan your follow-ups strategically, maybe using a CRM system to track interactions and ensure you've tailored your communication based on previous discussions.

Data plays a crucial role in decision-making and strategy formulation in sales. Talk about how you've used data analytics to identify trends, understand customer behavior, or measure success, and how this informs your approach to sales.

Your answer should reflect your knowledge of Freudenberg's history, values, and products. Show that you've done your homework and explain why the company's commitment to innovation and customer satisfaction resonates with your own ethos and goals in your professional career.