Front Desk Associate

This Candlewood Suites Hotel is a 122-suite hotel is located on Polaris Pkwy just minutes north of Columbus.

Description - Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet AKS Management's high standards of quality.

The Front Desk Agent will:

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information about the area and local attractions.

• Complete the registration process by inputting and confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.

• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment.

• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.

• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

RequirementsEducation:High school diploma preferred.Experience:No prior experience required. Prior hospitality experience preferred. Individuals are required to meet the minimum bonding standards.'
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Work Remotely

• No

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All guests and employees required to wear a mask and follow social distancing guidelines.

Ability to commute/relocate:

• Columbus, OH 43240: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• English: 1 year (Required)
• Customer service: 1 year (Required)
• Hospitality: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: In person