FRONT OFFICE MANAGER

We are looking for a team member who is a superior communicator, leads by example and has a passion for hospitality. The Front Office Manager will manage the day-to-day operations of the Front Office and will report to the Director of Front Office.

The duties of a Front Office Manager include, but are not limited to the following:

• Serving as a leader in displaying outstanding hospitality skills and setting a positive example for all hotel associates.

• Acting as Manager on Duty during shifts.

• Supervising and assisting the Front Office team.

• Assisting in providing training and development to all team members, conducting counseling and evaluations, as well as delivering recognition and reward.

• Overseeing Cash and Bank handling procedures with all team members on a daily basis and ensuring adherence to company standards.

• Managing room inventory and the flow of arrivals and departures.

• Handling any guest complaints with tact and pose, ensuring that all issues are resolved to the guest's satisfaction.

• Finding ways to surprise and delight guests.

• Working closely with Housekeeping, Engineering and F&B departments to provide superior and cohesive service.

• Working with Reservations to insure that all reservations are being entered into Opera, billing is properly routed and assisting with selling out, when necessary.

• Assisting with scheduling and payroll.

• Performing additional tasks and projects given by the Director of Front Office.