Front Office Representative

Full-time Patient Representative (40 hrs/week)

Ivy Rehab Physical Therapy

Johnston, Ri

WHO WE ARE:

Ivy Rehab partnered with Elite Physical Therapy back in 2021. Ivy Rehab has been around for 20 years and operates over 500+ outpatient ortho and peds clinics across 15 states. We currently have 14 outpatient clinics in Rhode Island and 1 clinic in Massachusetts. We have plans to expand through our industry leading denovo partnership model over the next few years. Since the partnership with Ivy/Elite, three of our very own PTs have already partnered with us to open and invest in their own clinics near their home – Narragansett, North Kingstown, and Westerly, RI.

At Ivy Rehab you are a TEAMMATE, not an employee!

COMPENSATION AND BENEFITS:

We offer a competitive base salary and benefits package. Our Patient Coordinators are eligible for monthly bonuses in addition to base salary. Medical, Dental, Vision, and 401k (with annual company match) all start within your first 30 days of employment, up to 120 hours (or 3 weeks) of PTO, plus 6 holidays.

Estimated hourly rate: $17.00 to $18.00

Compensation may vary depending on productivity of the clinic, relevant years of experience, geographic area, and internal equity. This estimate does not include bonuses, or any other financial incentives that Ivy may offer in addition to base salary.

PROFESSIONAL DEVELOPMENT:

• Front Office Excellence Program (FOX)
• Six Sigma Course
• Leadership Development
• Growth Opportunities

CORE RESPONSIBILITIES:

• Provide exceptional customer service to ensure clinic efficiency and positive patient experiences
• Schedule new and current patient appointments
• Screen and refer incoming phone calls and clinic visitors to ensure accurate and positive clinic communication and facilitation
• Verify insurance benefits, prescriptions, and authorizations
• Oversee the collection and reconciliation of required insurance co-payments and patient private pay

QUALIFICATIONS & SKILLS:

• 1-3 years administrative/office experience in a medical field
• Ability to work in a fast-paced environment while maintaining a positive attitude
• Exceptional written and verbal communication skills and bedside manner
• Outstanding time management and ability to multi-task
• Proven exceptional customer service and patient care experience
• Self-motivated with the drive to exceed patient expectations
• Experience using Microsoft applications (Excel, Word, and Outlook programs)
• Ability to adapt and be flexible with changes in workload

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.

ivyrehab.com