Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 8 million users, and partners in more than 120 countries, and we continue growing with 1500 daily downloads. We are growing fast and need to hire faster.
8,000,000
60% Year over year
Profitable
We are currently searching for a highly motivated candidate to
join our Product Support Engineering Team in Buffalo, NY!
25 people
This is a hybrid (40% remote and 60% onsite) role in Buffalo, NY.
Odoo is the world's top open-source ERP SaaS software and Product Support is the key to our future success! Product Support Engineers coordinate with various service teams to strategically find the best coding solutions for businesses that use our software.
As a Technical Support Engineer here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers across North America. This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. You will be solving issues that help our customer’s businesses keep going and thriving. We're looking for someone who loves to program, is investigative, empathetic, and has great communication skills. You understand small to medium-sized businesses and the functions within them.
Own support tickets and troubleshooting within our organization for Odoo, tools and services.
Working with internal cross-functional teams to solve technical problems for our customers and strategic partners
Acting as a technical advisor to our customers and strategic partners
Solving technical problems, demonstrating Odoo product value, and communicating clearly and effectively to technical and non-technical audiences
Managing support for Enterprise customers in SaaS, PaaS, and Self-hosted environments
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term
Creative thinker and strategic problem solver
Ability to communicate technical concepts clearly and effectively, both written and orally
Familiarity with database concepts/scripting
Knowledge of coding/scripting (Bash, Python, JavaScript, etc.)
Ability to communicate technical concepts clearly and effectively, both written and verbally
Demonstrate an affinity for Saas products that handle CRM, Accounting, Inventory, POS, and other software verticals
1-3 years of professional experience
Experience/knowledge with SaaS/Cloud based applications
Our mission is to provide a range of easy to use business applications that form a complete suite, giving millions of companies easy access to the software they need to run and grow their business.
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