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Sales and Service Specialist (Multi-Site)

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our  local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time career opportunity (approximately 40 hours per week) based out of our Virginia Beach market in VA. Requires flexibility to travel to various financial centers in the market as needed.  Must be available to be scheduled around branch operation hours in assigned market (no Sundays).

 

The Sales and Service Specialist (Multi-Site) is responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. Provide customers with a one stop experience to fulfill all of their financial needs from account opening and maintenance to processing transactions. Focus on customer-centric conversations to deepen relationships and become a trusted advisor. Actively promote a variety of banking solutions to enhance a customer's service experience and achieve their financial goals. Time spent in various aspects of this universal role will vary depending upon Financial Center traffic and customer needs.

 

Responsible for traveling to various financial centers as assigned. Schedule and location may vary from day to day.

Responsibilities

  • Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
  • Drive proactive sales/referral conversations through internal and outbound interactions including outbound calling, appointment setting, and effective lobby engagement.
  • Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.
  • Provide ongoing support to customers regarding products and services. Open new accounts, perform customer maintenance requests, assist with operational activities and responsibilities, and maintain flexibility between performing sales and teller transactions.
  • Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
  • Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

 

Qualifications

Education

High School Diploma or equivalent. (Required)

Experience

1 or more years customer service or sales experience. (Required)

6 to 12 months cash handling experience. (Preferred)

 Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates.  This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

 

The hourly rate for this position is $18.25 - $27.88.

 

Benefits

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

EEO Statement

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

Average salary estimate

$47900 / YEARLY (est.)
min
max
$37800K
$58000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales and Service Specialist (Multi-Site), Fulton Bank

Join Fulton Bank as a Sales and Service Specialist (Multi-Site) in the beautiful Virginia Beach area! This full-time position offers an exciting opportunity to engage with customers and provide exceptional service while helping them navigate their financial needs. Your role will be pivotal as you assist clients with various transactions and contribute to a seamless banking experience. With responsibilities ranging from opening accounts to promoting our innovative banking solutions, you'll not only deepen customer relationships but also position yourself as a trusted advisor. Flexibility is key in this role, as you'll be traveling to different financial centers as needed, ensuring every visit leaves customers feeling appreciated and informed. We value a customer-centric approach and encourage you to proactively engage with clients both over the phone and in-person, driving productive conversations that lay the foundation for long-term relationships. We're a supportive team focused on continuous learning and creating a positive impact in our local communities. If you have a passion for sales and service, and possess at least one year of customer service experience, Fulton Bank is the right place for you to grow and thrive. Plus, enjoy a comprehensive benefits package that includes health insurance, a 401(k) plan, paid time off, and more! Step into your next adventure with us at Fulton Bank as our new Sales and Service Specialist (Multi-Site) and make a real difference in people's lives while shaping your career.

Frequently Asked Questions (FAQs) for Sales and Service Specialist (Multi-Site) Role at Fulton Bank
What are the primary responsibilities of a Sales and Service Specialist (Multi-Site) at Fulton Bank?

As a Sales and Service Specialist (Multi-Site) at Fulton Bank, you will be responsible for delivering exceptional customer service by handling transactions, opening accounts, and promoting financial products. Your role will also include engaging customers in proactive sales conversations and ensuring their banking experience is seamless and enriching.

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What qualifications are needed to apply for the Sales and Service Specialist (Multi-Site) position at Fulton Bank?

To apply for the Sales and Service Specialist (Multi-Site) position at Fulton Bank, you need a high school diploma or equivalent and at least one year of customer service or sales experience. While cash handling experience is preferred, it’s not mandatory. Your passion for client engagement and financial solutions is what truly counts.

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Is travel required for the Sales and Service Specialist (Multi-Site) role at Fulton Bank?

Yes, the Sales and Service Specialist (Multi-Site) role at Fulton Bank requires flexibility to travel to various financial centers within the Virginia Beach market. This role adapts to customer needs, and your schedule may vary based on branch operation hours.

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What can I expect in terms of benefits as a Sales and Service Specialist (Multi-Site) at Fulton Bank?

As a Sales and Service Specialist (Multi-Site) at Fulton Bank, you can expect a comprehensive benefits package that includes medical plans, a 401(k) with employer match, dental and vision insurance, generous paid time off, and more. This unique package reflects our commitment to employee well-being and work-life integration.

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How does Fulton Bank support growth for the Sales and Service Specialist (Multi-Site)?

Fulton Bank champions a culture of continuous learning and growth for the Sales and Service Specialist (Multi-Site) through training programs, mentorship opportunities, and encouraging a proactive approach to personal development. Our aim is to foster an environment where you can thrive in your career while making a difference in the community.

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Common Interview Questions for Sales and Service Specialist (Multi-Site)
How do you prioritize tasks as a Sales and Service Specialist?

In the role of a Sales and Service Specialist, prioritization is crucial. I would first assess immediate customer needs to ensure they receive timely assistance while also planning for proactive engagement, like follow-up calls or setting up appointments to discuss additional banking solutions.

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Can you describe a time when you turned a negative customer experience into a positive one?

Certainly! Once, a customer was frustrated over a lengthy wait time. I actively listened to their concerns, apologized for the inconvenience, and quickly addressed their needs. By providing a personalized solution and following up afterwards, I was able to rebuild their trust in our services.

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What sales techniques would you use as a Sales and Service Specialist?

I would leverage consultative selling, which focuses on understanding the customer's needs first. By asking targeted questions and listening carefully, I can recommend tailored banking solutions that genuinely help the customer achieve their goals.

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How do you manage compliance and risk in your role?

Managing compliance and risk is critical. I ensure that I stay up-to-date with bank policies and procedures, continuously check my decisions against regulatory standards, and always ask for clarification when unsure. This vigilance helps me maintain a high level of service while safeguarding customer interests.

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How do you deal with difficult customers?

When facing a difficult customer, I remain calm and empathetic. I listen to their concerns without interrupting, validate their feelings, and collaborate to find a solution. This builds rapport and often leads to a resolution that satisfies the customer.

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Why do you want to work at Fulton Bank?

I admire Fulton Bank's commitment to community involvement and employee development. I want to be part of a team that values its customers and its staff while making a tangible difference in the financial lives of the community.

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How would you handle a situation where you do not know the answer to a client's question?

If I encounter a question I cannot answer, I would confidently inform the client that I want to provide them with accurate information. I would either look up the answer or direct them to someone who can assist, ensuring they feel valued and informed throughout the process.

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What are your strategies for maintaining a customer-centric approach?

My strategies include actively listening to customers, providing tailored recommendations based on their financial goals, and following up after transactions to ensure satisfaction. I believe that strong relationships are built on trust and consistent support.

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Describe your experience with sales and service in your previous roles.

In my previous role, I successfully assisted clients with transactions and promoted various financial products. I consistently exceeded sales targets by focusing on relationship building and understanding customer needs, fostering loyalty and repeat business.

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What do you think is the most important skill for a Sales and Service Specialist?

The most important skill for a Sales and Service Specialist is the ability to connect with customers. Building strong relationships through effective communication and understanding their financial needs allows us to provide the best possible service and solutions.

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MATCH
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TEAM SIZE
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 17, 2025

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