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Revenue Operations Manager

About FURTHER

FURTHER is the leading AI-powered Sales & Marketing platform for senior living and healthcare organizations. Our next-gen suite of website engagement and AI sales assistants streamline the buying process for prospects and automate repetitive tasks for sales teams, driving higher conversion rates and increased NOI. Our unique blend of groundbreaking technology and deep industry expertise have made us the most widely adopted AI toolset in the market, used by over 5,500 communities to generate over $2.8 billion.

The Role

We are seeking a highly skilled and experienced Revenue Operations Manager to join FURTHER. This person will be responsible for optimizing our revenue generation processes, ensuring accurate and timely pipeline reporting, and serving as the HubSpot administrator. The ideal candidate will be a key contributor in strategizing and executing initiatives that drive organizational success, leveraging their ability to excel in a dynamic, fast-paced startup environment.

What You’ll Own

  • HubSpot Administration: Own and optimize HubSpot processes, acting as the primary HubSpot administrator.

  • Cross-Functional Collaboration: Collaborate with sales, marketing, and customer success teams to align goals, strategies, and processes.

  • Revenue Operations Enhancement: Build out reports, run processes, and bring industry best practices to further improve our revenue operations.

  • Revenue Operations Management: Own and optimize the entire revenue operations process, including lead generation, sales enablement, deal closure, and customer retention.

  • Best Practices and Process Development: Develop and implement best practices, policies, and processes related to revenue operations and data management.

What You’ll Bring

  • Education: Bachelor's degree in business, finance, or a related field.

  • Revenue Operations Experience: 3+ years of experience in revenue operations or sales operations, preferably in a high-growth B2B environment.

  • HubSpot Expertise: Extensive knowledge of HubSpot and experience serving as a HubSpot administrator.

  • Problem solving: Strong ability to understand a problem set, identify impacted stakeholders, and create an all-encompassing solution

  • Data Analysis: Strong analytical skills with the ability to interpret and present complex data to stakeholders at all levels.

  • Communication and Relationship Building: Excellent communication and interpersonal skills, with a demonstrated ability to build cross-functional relationships.

  • Startup experience: Proven track record of working in fast-paced, dynamic startup environments, demonstrating adaptability, resilience, and a growth mindset.

Bonus Points

  • Proficiency in project management systems, customer service help desks, and enterprise resource planning (ERP) tools.

  • Prior experience with Vitally, Metabase, and Clickup platforms.

  • Strong SQL skills.

  • Previous work history involving collaboration with consultants or external agencies.

Compensation Band

Our openings span more than one career level. The starting salary for this role is between $95,000 to $125,000 USD. The provided salary depends on many factors, such as location, work experience and transferable skills, business needs and impact, and market demands.

  • Comprehensive benefits package, including health insurance, retirement plans, and more.

  • Opportunities for professional development and career advancement.

Equal Opportunity Employer

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

FURTHER is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FURTHER considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. FURTHER is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

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Average salary estimate

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$95000K
$125000K

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What You Should Know About Revenue Operations Manager, Further

At FURTHER, we're on the cutting edge of AI-powered solutions for senior living and healthcare, and we're looking for a talented Revenue Operations Manager to join our dynamic team! If you're passionate about optimizing revenue generation processes and making a significant impact in a fast-paced startup environment, this role could be a perfect fit for you. As our Revenue Operations Manager, your main focus will be on enhancing our revenue operations through precise pipeline reporting and serving as our HubSpot administrator. You'll collaborate cross-functionally with sales, marketing, and customer success teams, aligning strategies that lead to success for all. We're excited to have someone who brings at least three years of revenue operations or sales operations experience, especially in a high-growth B2B setting. Your expertise in HubSpot will be crucial as you help us manage our sales and marketing initiatives effectively. We value strong analytical skills, problem-solving abilities, and a knack for building relationships across teams. If you're ready to help us drive conversion rates and boost organizational performance while advancing your career, join us at FURTHER where innovation thrives, and your contributions will be recognized! We can’t wait to see how you can elevate our revenue operations team.

Frequently Asked Questions (FAQs) for Revenue Operations Manager Role at Further
What are the main responsibilities of the Revenue Operations Manager at FURTHER?

The Revenue Operations Manager at FURTHER holds a vital role in optimizing revenue generation processes, ensuring accurate pipeline reporting, and acting as the HubSpot administrator. They collaborate with sales, marketing, and customer success teams to align and improve strategies and processes, develop best practices, and manage the entire revenue operations process from lead generation to customer retention.

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What qualifications are required for the Revenue Operations Manager position at FURTHER?

To qualify for the Revenue Operations Manager role at FURTHER, candidates should have a bachelor's degree in business, finance, or a related field, along with a minimum of three years of experience in revenue operations or sales operations, ideally within a high-growth B2B environment. Exceptional knowledge of HubSpot and problem-solving skills are crucial, along with strong analytical capabilities and communication skills.

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What tools and platforms should a Revenue Operations Manager at FURTHER be familiar with?

A Revenue Operations Manager at FURTHER should have extensive knowledge of HubSpot, as they will serve as the primary administrator. Familiarity with project management systems, customer service help desks, ERP tools, and proficiency in SQL are highly beneficial. Experience with platforms like Vitally, Metabase, and Clickup is considered a bonus.

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How does the Revenue Operations Manager contribute to FURTHER's success?

The Revenue Operations Manager plays a pivotal role in driving organizational success at FURTHER by optimizing revenue processes, enabling data-driven decision-making through reporting, and fostering cross-team collaboration. Their strategic insights and best practice implementations help enhance the company's sales and marketing efforts, ultimately leading to improved performance and increased conversion rates.

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What is the salary range for the Revenue Operations Manager role at FURTHER?

The starting salary for the Revenue Operations Manager position at FURTHER ranges from $95,000 to $125,000 USD, depending on various factors including experience, skills, and market demands. Additionally, the role comes with a comprehensive benefits package and opportunities for professional development, making it a great career choice.

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Common Interview Questions for Revenue Operations Manager
What strategies would you implement to optimize revenue operations at FURTHER?

To optimize revenue operations at FURTHER, I would analyze existing processes to identify inefficiencies, implement data-driven reporting through HubSpot, and foster collaboration between sales and marketing teams, ensuring alignment in goals and strategies.

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Can you describe your experience with HubSpot as a Revenue Operations Manager?

In my previous roles, I acted as the HubSpot administrator, managing workflows, generating reports, and enhancing CRM usage to support sales and marketing efforts. This experience has equipped me to leverage HubSpot effectively at FURTHER.

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How do you approach cross-functional collaboration in a startup environment?

I prioritize open communication and relationship-building across teams. By understanding each team's unique needs and objectives, I can help align our revenue goals and foster a culture of collaboration within the startup.

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What metrics do you consider most important in revenue operations?

Key metrics for revenue operations include customer acquisition cost (CAC), customer lifetime value (CLTV), conversion rates, lead response time, and pipeline velocity. These metrics provide insight into the effectiveness of sales and marketing strategies.

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Describe a time you resolved a complex problem related to revenue operations.

In my past role, I identified a bottleneck in the lead handoff process between marketing and sales. I facilitated a workshop that brought together stakeholders to redesign the process, ultimately improving our lead conversion rates significantly.

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What experience do you have in data analysis and reporting?

I have extensive experience in data analysis, utilizing tools such as Excel and SQL to interpret data sets. I focus on translating complex data into actionable insights for stakeholders, tailoring reports to support decision-making effectively.

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How do you keep up with trends in revenue operations and tools like HubSpot?

I stay updated on revenue operations trends through industry webinars, online communities, and certifications. Regularly engaging with resources provided by HubSpot ensures I'm aware of new features and best practices that can enhance our strategy.

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What best practices do you advocate for revenue operations management?

Best practices include having clear documentation for processes, ensuring regular training for team members on tools like HubSpot, and carrying out frequent assessments of workflows to find areas for improvement.

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Can you give an example of how you've contributed to revenue growth in the past?

In my previous position, I led the implementation of a new sales enablement tool that improved communication between marketing and sales teams. This initiative increased our lead conversion rates by 25%, significantly contributing to overall revenue growth.

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What makes you excited about the Revenue Operations Manager role at FURTHER?

I'm excited about the opportunity to work at FURTHER due to its innovative approach to AI-driven solutions. Being part of a growing team where I can leverage my experience and contribute to meaningful processes that drive revenue excites me immensely.

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The reason our company exists is defined by our purpose - to enable people to thrive so that businesses can thrive. We live out that purpose through our mission - to help organizations use data with purpose to drive measurable business impact.

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Full-time, remote
DATE POSTED
December 21, 2024

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