Job details

Enterprise Customer Success Manager

G2 is seeking an Enterprise Customer Success Manager to drive product adoption and deliver ROI for key Enterprise B2B customers. The ideal candidate will be a dedicated and experienced professional who excels in fostering relationships and providing consultative guidance.

Skills

4+ years in Customer Success or technology product consulting.
Proficient in marketing strategy, planning, and tactics, including Account-Based Marketing (ABM) and Marketing Technology (MarTech) solutions.
Experience working with enterprise-level customers in the technology industry.
Exceptional relationship-building skills.
Strong project and time management skills.
Excellent verbal, written, and presenting communication abilities.

Responsibilities

Assist Enterprise B2B customers in adopting G2’s solutions and maximizing ROI.
Serve as a reliable advisor throughout the customer lifecycle, from onboarding to renewal.
Provide best practices for leveraging G2’s products, identifying upsell opportunities.
Build strong relationships with stakeholders, keeping them engaged and supported.
Create and track Mutual Success Plans, holding business reviews and strategizing for expansion and renewal.
Collaborate with various teams to gather customer feedback and help improve products and services.

Education

Bachelor's degree in a related field.

Benefits

Generous benefits package including flexible work options, ample parental leave, and unlimited PTO.
Opportunity to work with a diverse and inclusive team at a rapidly growing company.
Exciting growth opportunities and professional development support.

To read the complete job description, please click on the ‘Apply’ button

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CEO of G2

Godard Abel

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By G2

G2 is a peer-to-peer review site headquartered in Chicago, Illinois. They are one of the world's largest tech marketplace where businesses can discover, review, and manage the technology they need to reach their potential.

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