Customer Service Representative

Employee Applicant Privacy Notice Who we are... Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo. Who we are: Welcoming, collaborative, and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics, and regulatory compliance functionality combined with customized, responsive, and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at www.galileo-ft.com. The role: The CSR 1 role within the Customer Service organization is a dynamic role that provides consistent customer experience and complex problem solving opportunities. The role serves as a value add to our clients and their customers. A Galileo Customer Service Representative will be responsible for providing best in class service by responding to Inbound inquiries concerning debit card transactions, products, services, disputes, fees, billing errors, payments, or any other requests related to the Galileo products; and act as a rapid response unit for special projects as assigned. This position is Mon-Fri 8:00am-4:30pm. What you’ll do: • Assisting our customers with issues that they may be having with their account and creating an amazing experience • Understanding and evaluating customer questions in a 1-call resolution • Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries • Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Customers What you’ll need: • Prior Call Center experience • Strong individual performance • A High School Diploma or GED shows that you can stick to something or show the fortitude to finish a difficult task. • Thorough and accurate in all you do so the customer and agent have the correct information • Must be able to pass a criminal background check • Bilingual in Spanish preferred Nice to have: • Bilingual Candidates that are fluent in Spanish and English Compensation: $16.00-$18.50/hr Compensation differential for Bilingual speakers (English and Spanish) #LI-MT1 Why you’ll love working here: • Competitive salary packages and bonuses • Comprehensive medical, dental, vision and life insurance benefits • Generous vacation and holidays • Paid parental leave for eligible employees • 401(k) and education on retirement planning Retirement plans and planning • Tuition reimbursement on approved programs • Monthly contribution up to $200 to help you pay off your student loans • Great health & well-being benefits including: telehealth parental support, subsidized gym program • Fully stocked kitchen (snacks and drinks) • To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsGalileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time