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Live Ops Specialist (Associate)

Company Description

Leader in the development and publishing of games, Gameloft® has established itself as a pioneer in the industry, creating innovative gaming experiences for over 20 years. Gameloft creates games for all digital platforms, from mobile to cross-platform titles for PC and consoles. Gameloft operates its own established franchises such as Asphalt®, Dragon Mania Legends, Modern Combat and Dungeon Hunter and also partners with major rights holders including LEGO®, Universal, Illumination Entertainment, Hasbro®, Fox Digital Entertainment, Mattel®, Lamborghini®, and Ferrari®. Gameloft distributes its games in over 100 countries and employs 3,400 people worldwide. Every month, 55 million unique users can be reached by advertisers in Gameloft games with Gameloft for brands, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company. 

Job Description

The Live Ops Associate is the specialist, in charge of setting up, communicating, and ensuring continuity of the in-game promotions and events for his/her games. This role works on a day-to-day basis with the Live Operations team.

Your main challenges will include:

  • Work closely with Live Operations Specialists, product managers, and game production teams to ensure the correctness and timeliness of live operations of the game
  • Be responsible for set up and execution of in-game promotions and events
  • Create briefs, communicate, and set up the various in-game communication tools (visual assets, push notifications, etc)
  • Play our and competitors’ games extensively to suggest improvements to the game team

Qualifications

Requirements

  • A creative gamer: you find inspiration in the player experience and you’re constantly coming up with ideas to keep the audience engaged, improve game features, and run something new
  • Basic understanding of how the business and economics of mobile games work
  • Proficient with Excel
  • Intermediate level of English
  • Strong written and verbal communication skills

Bonus Points

  • Experience working on a live game operated as a service
  • Basic knowledge of Photoshop can be an asset

Profile

  • Passion for games on any platform!
  • Result-driven and comfortable working in a fast-paced environment
  • Highly focused attention to detail and highly organized
  • Customer-focused way of working with a keen visual sense

Benefits:

  • Join a top global mobile and video game publisher using the latest technologies;
  • Work with a talented international team in a friendly, creative environment;
  • Gain experience in the fast-paced and innovative video games industry;
  • Contribute to high-ranking products recognized worldwide;
  • Grow your career with dynamic promotions and global opportunities.

What Gameloft offers:

  • Possibility to work remotely in a global product company with talented people;
  • Competitive salary according to the qualifications;
  • 21-day paid vacation, 5 days paid sick leave, and national holidays as non-working days;
  • Medical insurance, psychologist;
  • Parental leave;
  • Own educational platform with courses, training programs, and certifications;
  • Employee Referral Program with great bonuses;
  • Technical support and equipment.

Additional Information

In order to consider your application, we require you to send the full version of your CV in English. Qualified candidates will be asked to complete a test assessment.

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What You Should Know About Live Ops Specialist (Associate), Gameloft

Join Gameloft, a leader in game development and publishing, as a Live Ops Specialist (Associate) in Kharkiv, Kharkiv Oblast, Ukraine! In this exciting role, you will take charge of setting up and executing in-game promotions and events that keep players engaged and coming back for more. Collaborating closely with the Live Operations team, product managers, and game production teams, you’ll ensure that live operations run smoothly and effectively. As a creative gamer, your insights into player experience will drive you to develop fresh ideas that enhance gameplay and inspire our audience. You’ll be responsible for crafting briefs and managing in-game communication tools, while also playing games extensively to suggest impactful improvements. If you have a basic understanding of mobile game economics, proficiency with Excel, and strong communication skills, this opportunity is tailored for you. Bonus points if you have experience with live games or knowledge of Photoshop! At Gameloft, you’ll not only work with a talented international team in a laid-back yet dynamic environment but also experience the thrill of contributing to globally recognized gaming products. Embrace the chance to grow your career in the innovative video games industry with competitive benefits, including remote work options, vacation, medical insurance, and more. Your adventure begins here at Gameloft—where every day brings new challenges and rewarding experiences!

Frequently Asked Questions (FAQs) for Live Ops Specialist (Associate) Role at Gameloft
What does a Live Ops Specialist (Associate) do at Gameloft?

As a Live Ops Specialist (Associate) at Gameloft, your primary responsibilities revolve around managing in-game promotions and events. You'll collaborate closely with various teams to set up, communicate, and ensure the smooth execution of live operations for games. Your insights as a gamer will help you create engaging content that resonates with players.

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What qualifications are needed for the Live Ops Specialist (Associate) position at Gameloft?

To qualify for the Live Ops Specialist (Associate) role at Gameloft, you should be a passionate gamer with a basic understanding of mobile game economics. Proficiency with Excel and strong communication skills in English are essential. Experience with live games or knowledge of Photoshop is a plus, but the right enthusiasm for games is vital!

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What benefits does Gameloft offer for the Live Ops Specialist (Associate) role?

Gameloft provides an attractive benefits package for the Live Ops Specialist (Associate) role. This includes competitive salaries, the ability to work remotely, 21 days of paid vacation, medical insurance, and opportunities for professional development through an educational platform.

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Can the Live Ops Specialist (Associate) work remotely at Gameloft?

Yes! At Gameloft, the Live Ops Specialist (Associate) has the opportunity to work remotely within a global product company. This flexibility allows you to collaborate with talented professionals while balancing work with your personal life.

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Is previous experience in game development required for the Live Ops Specialist (Associate) position at Gameloft?

While prior experience in game development isn't strictly necessary, having a background in working on live games or an understanding of the gaming industry will certainly give you a competitive edge for the Live Ops Specialist (Associate) position at Gameloft.

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What kind of projects will the Live Ops Specialist (Associate) be working on at Gameloft?

As a Live Ops Specialist (Associate), you will be working on various exciting projects, including setting up in-game events, managing promotions, and enhancing player engagement within Gameloft's popular mobile and cross-platform games. Your role contributes directly to the overall player experience and game success.

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How does Gameloft support the career growth of Live Ops Specialists?

Gameloft supports the career growth of Live Ops Specialists through dynamic promotions, exposure to high-ranking products, and the opportunity to gain experience in the fast-paced gaming industry. Their educational platform offers courses and training programs for continuous development.

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Common Interview Questions for Live Ops Specialist (Associate)
What strategies would you use to engage players in a live game event?

To engage players in a live game event, I would first analyze player data and feedback to understand their preferences and behavior. Creating an appealing theme for the event and incorporating rewards for participation would also add value. Regular communication through in-game notifications and social media would be essential to keep players informed and excited.

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How do you prioritize tasks when managing multiple live events simultaneously?

When managing multiple live events, I prioritize tasks by assessing deadlines and the complexity of each event. Using a detailed checklist ensures that critical tasks are completed first while keeping an eye on the overall timeline. Open communication with team members helps distribute responsibilities effectively.

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Can you share an example of a successful in-game promotion you’ve developed or contributed to?

While I have yet to work directly with live promotions, I would approach a successful in-game promotion by analyzing trends from previous events, engaging players with limited-time rewards, and ensuring the timing aligns with peak player activity. A well-planned promotion not only boosts engagement but also enhances brand loyalty.

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How do you keep up with trends in the gaming industry?

I stay informed about trends in the gaming industry by following influential gaming news websites, blogs, and forums. Engaging with the gaming community on social media platforms and playing a variety of games also helps me understand what players are excited about and how it influences in-game operations.

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What tools or software do you believe are essential for a Live Ops Specialist?

As a Live Ops Specialist, tools like Google Analytics are essential for tracking player engagement and event performance. Additionally, project management software helps streamline workflows, while Excel is vital for data organization and reporting. Familiarity with design software like Photoshop can also be beneficial for creating attractive in-game assets.

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How would you handle negative feedback from players regarding an in-game event?

Handling negative feedback from players involves acknowledging their concerns promptly and professionally. I would gather the feedback, analyze the specific issues raised, and propose adjustments or solutions to enhance their experience in future events. Maintaining open lines of communication with players fosters a positive community.

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What role does data analysis play in your work as a Live Ops Specialist?

Data analysis plays a crucial role in my work as a Live Ops Specialist. By reviewing player participation, engagement levels, and feedback from events, I can tailor future promotions to better align with player preferences. Continuous data-driven adjustments improve overall game performance and enhance user satisfaction.

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Describe your experience with creating in-game communication materials.

Though my direct experience is limited, I understand that creating in-game communication materials requires a keen eye for detail and knowledge of the player experience. Collaborating with design teams to produce eye-catching visuals and writing clear communication messages are critical for delivering important information effectively.

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How do you balance creativity and business needs in live operations?

Balancing creativity and business needs in live operations involves understanding the player experience while keeping the company's goals in focus. By innovating engaging events that align with marketing strategies and financial objectives, we can create a rewarding experience for players while driving business success.

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Why do you want to work as a Live Ops Specialist at Gameloft?

I want to work as a Live Ops Specialist at Gameloft because I am passionate about gaming and excited about the opportunity to contribute to renowned titles. Joining a talented and creative team at a leading publisher aligns perfectly with my career goals and allows me to channel my creativity into thriving gaming experiences for players.

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We always prepare for tomorrow today. To allow our fans to play games anywhere, anytime, and on any digital platform, we surround ourselves with exceptionally talented people from across the globe and have built the world’s largest distribution ne...

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Full-time, remote
DATE POSTED
November 27, 2024

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