Fraud and Chargebacks Analyst

About Us:

Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.

With platforms on iOS, Android, mobile web and desktop supporting more than 25,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.

The Role:

We are seeking a diligent and analytical Fraud and Chargebacks Analyst to join our team. The ideal candidate will be responsible for identifying suspicious patterns, analyzing transaction data, and generating insights to improve our fraud prevention and chargeback management processes. This role involves close collaboration with internal and external teams, adherence to compliance regulations, and handling routine tasks under supervision.

• Identify suspicious patterns and potential fraud cases for further investigation.
• Monitor transactions for potential fraudulent activity using established tools and techniques.
• Conduct preliminary investigations into suspected fraud cases and escalate complex cases to senior analysts.
• Track fraud and chargeback metrics, assisting in the identification of trends and patterns.
• Escalate complex or high-value cases to senior analysts or management.
• Handle escalations from internal and external team members that require additional, more in depth investigations and insights
• Perform routine chargeback representments, preparing documentation and evidence for disputes.
• Handle routine cases and tasks under the supervision of senior analysts or managers.
• Work closely with customer support to resolve fraud-related inquiries and chargeback issues.
• Suggest improvements to enhance the efficiency and accuracy of fraud prevention and chargeback management.
• Follow established protocols and procedures for fraud detection and chargeback management.
• Ensure compliance with relevant regulations and company policies.

• Minimum 1-2 years in an analyst role within ecommerce, payments, or fraud industries.
• Strong analytical skills with the ability to identify trends and patterns in transaction data.
• Experience with Excel/Google Sheets and SQL, with a preference for beginner to intermediate SQL proficiency.
• Experience with fraud detection tools and techniques.
• Excellent communication skills, both written and verbal, to present findings and collaborate with teams.
• Ability to handle routine tasks and follow established procedures diligently.
• Strong organizational skills and attention to detail.
• Familiarity with relevant regulations and compliance requirements in fraud management.
• Ability to work collaboratively with internal and external teams.

• Flexible PTO
• Equity
• Medical, dental, & vision insurance
• Life insurance and disability benefits
• 401k, HSA, pre-tax savings programs
• WFH monthly stipend
• $500/$1000 home office setup grant
• $100/mo in Gametime credits
• Diverse family-forming benefits through Carrot Fertility
• Wellness programs
• Tenure recognition
• … and more!

Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.