Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Success Manager - Computed Tomography image - Rise Careers
Job details

Customer Success Manager - Computed Tomography

Job Description Summary

GE Healthcare is seeking a driven, results-oriented Customer Success Manager (CSM) to join our Computed Tomography (CT) Business. As a CSM, you’ll be on the front lines building strategic partnerships as well as collaborating with other teams – from sales and project management to product teams – to set this high growth business up for continued success. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

GE Healthcare is seeking a driven, results-oriented Customer Success Manager (CSM) to join our Computed Tomography (CT) Business. As a CSM, you’ll be on the front lines building strategic partnerships as well as collaborating with other teams – from sales and project management to product teams – to set this high growth business up for continued success.

 The CT business within GE Healthcare offers a portfolio of hardware and software solutions for radiology, cardiology, and oncology departments. These solution sets are customizable for each customer to ensure they can achieve their clinical imaging goals.  One of the ways we deliver this solution set is through our Smart Subscription offering.  This allows our customers to subscribe to a solution set and receive the latest and greatest offerings as they receive FDA approval.

Customer Success services will be part of the team to ensure that Smart Subscription customers get the most value possible from their CT Scanner and software solutions.

As part of our team, your responsibilities will be to:

  • Advise customers on best practices for transforming their imaging operations by leveraging the Smart Subscription platform to stay up to date on industry trends
  • Proactively manage the success of CT customers in your portfolio to deliver consistent value throughout the customer lifecycle
  • Act as a technology evangelist and change management leader, guiding customers through product/process change.  Lead SOP development and guide customers as they define future state workflows.
  • Understand the top imaging initiatives (clinical and operational) and associated KPIs for the customers in your portfolio and form a strong point of view on how CT solutions can help them achieve those goals 
  • Build strong relationships across all relevant stakeholders in our customers’ business, all internal stakeholders and supporting functions.
  • Develop deep product expertise and understand how CT and Smart Subscription fit into the broader eco system of tools, data and systems. Present, demo, and aid in trouble shooting.
  • Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the sales teams
  • Surface insights and recommendations to customers as you interpret the data from our analytics products
  • Design, coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability
  • Conduct quarterly account performance planning and reviews in partnership with the sales team
  • Resolve customer issues either alone or in collaboration with other CT team members (Service, Sales, Operations, Clinical & Product)
  • Represent customer needs when articulating product requirements or scoping services solutions
  • Inform the future of CT product development through product feedback requests and proposals, both internally and customer-driven
  • Nurture customer advocacy in the form of references, referrals, and case studies

Minimum Requirements

  • 5+ years experience in CT clinical use, CT education or Healthcare Customer success role
  • Experience with Healthcare, imaging strongly preferred
  • Verifiable track record of customer retention and growth by driving adoption, engagement and experience
  • Aptitude for learning software and staying current on industry best practices
  • Ability to explain complex data and technical issues in non-technical terms
  • Comfortable in a dynamic, fast-paced, hyper-growth environment
  • Extreme owner, accountable for delivering only the highest level quality of work
  • Project management experience and/or experience managing multiple projects with separate stakeholders simultaneously
  • Strong ability to set and manage customer expectations while maintaining poise and positive relationships. Must be able to be consultative, prescriptive, and credible.
  • Experience working with a variety of stakeholders (i.e, Administration, IT, Physicians, C-Suite Executives, Finance)
  • Hands-on team player with a proactive nature. In a growth business, you will be expected to build new processes and tools.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

For U.S. based positions only, the pay range for this position is $115,200.00-$172,800.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

GE HealthCare Glassdoor Company Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
GE HealthCare DE&I Review
4.3 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of GE HealthCare
GE HealthCare CEO photo
Peter Arduini
Approve of CEO

Average salary estimate

$144000 / YEARLY (est.)
min
max
$115200K
$172800K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 10 days ago

Become a key player in GE HealthCare as a CT Mechanical Architect, leveraging your expertise in mechanical design for advanced diagnostic imaging systems.

Photo of the Rise User

Become a vital part of GE HealthCare as a Program Coordinator, where you'll lead local customer engagement and ensure service excellence.

Photo of the Rise User
SpaceX Hybrid Hawthorne, CA
Posted 11 days ago
Mission Driven
Social Impact Driven
Passion for Exploration
Reward & Recognition

Join SpaceX as a Security Operator to help ensure safety and security across our dynamic facilities.

Posted 11 days ago

Join Stress Free Auto Care as a Customer Service Representative and help reshape the automotive service experience with exceptional customer care.

Photo of the Rise User
Posted 11 days ago

We're looking for a skilled Senior Customer Success Engineer to join our remote team and provide exceptional support for enterprise clients.

Photo of the Rise User

Seeking a dedicated Customer Service Representative to enhance our team in Plano, Texas.

Photo of the Rise User
Posted 12 days ago

We seek an energetic Front Office Manager to enhance guest experience and drive team performance at our Miami hotel.

Photo of the Rise User
Posted 10 days ago

Join IntegriChain as a Customer Engagement Associate to help enhance customer relationships and drive adoption of their market access platform.

Photo of the Rise User
Posted 12 days ago

Join First United Bank as a Customer Service Representative, where you will provide outstanding banking services and build lasting customer relationships in a professional environment.

Join a dynamic remote team as an Administrative Assistant, where your skills in organization and research will keep operations running smoothly.

Photo of the Rise User

Become a Customer Support Specialist at LollyLaw, helping legal firms thrive with our cutting-edge software solutions.

Photo of the Rise User
Posted 13 days ago

As a Club Repair Associate at PGA TOUR Superstore, you will play a vital role in enhancing the customer shopping experience through expert club repair services.

Posted 3 days ago

Become an integral part of our team as a Community Relations Representative, dedicated to enhancing community connections and brand awareness.

Activate Talent Hybrid No location specified
Posted yesterday

Elevate customer support operations as a Customer Success Lead in a fast-growing DTC eCommerce brand focused on at-home hair removal experiences.

Photo of the Rise User

Enhabit Home Health & Hospice is looking for a dedicated Certified Occupational Therapy Assistant to join their team in delivering exceptional home care services.

It is our mission to make healthcare better for the future wellbeing of everyone on the planet. From championing the impossible ideas to creating incredible innovations, we want to be at the forefront of game changing next gen solutions in healthc...

81 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 7, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cleveland just viewed Contracts Assistant at Macmillan Learning