SOC Operations Manager/Lead

SOC Operations Manager/LeadType of Requisition: RegularClearance Level Must Currently Possess: NoneClearance Level Must Be Able to Obtain: NoneSuitability:Public Trust/Other Required:Job Family: Business OperationsJob Qualifications:Skills: Communication, Operations Management, People ManagementCertifications:Experience: 10+ years of related experienceUS Citizenship Required: NoJob Description:GDIT has an opportunity for a dynamic and collaborative SOC Operations Manager to join our team. This SOC Operations Manager will be a member of our team supporting the Administrative Office of the U.S. Courts (AOUSC), Information Technology Security Office (ITSO). As a team member, the SOC Operations Manager will work collaboratively with federal and contractor staff to ensure the SOC effectively meets the security operations requirements in a timely and comprehensive manner.HOW A SOC OPERATIONS MANAGER/LEAD WILL MAKE AN IMPACT• Operations Management to ensure the smooth running of daily operational requirements• People Management, including motivating team members towards a common goal and planning follow-up and evaluation of team members’ performance objectives• Performance Management, i.e., aligning operations KPIs towards the company’s objectives• To ensure excellent customer service at all points in time while interfacing with customers/global business owners.• To ensure excellent quality of service as per SLAs for customers and KPIs.• To work with team members to provide support and assistance to team members in their daily workOperations Management• Work with the Program Manager to Implement and monitor KPIs• Analyze trends and derive relevant action plans to correct or improve low-performance• Ensure SOPs are followed through regular audits and analysis• Report promptly on escalations and negative trends to management• Propose solutions to prevent mistakes• Adopt a continuous improvement mindsetPeople Management• Monitor and manage individual performance• Implement action plans to close the gap between low and high performers• Ensure proper coverage is maintained for each shift, including holidays• Motivate team members to promote team cohesion• Work with the Program Manager to reward and recognize team members’ efforts and good work.• Develop team members to ensure skill levels match current and future operational and customer requirements.Performance Management• Implement required strategies to ensure ongoing high levels of customer satisfaction through regular reviews (case audits) and provide continuous service improvement.• Ensure adherence to established policy procedures & processes• Assist the Program Manager with generating reports and ensuring all reporting is done on time• Assist the Program Manager in conducting employee performance reviews in accordance with company policy.Interface Management• Participate as needed in regular meetings with customers & relevant stakeholders.• Manage escalations by keeping all stakeholders in the loop regarding actions being carried out.• Participate regularly and actively in all management and process meetingsWHAT YOU’LL NEED TO SUCCEED:• Bachelor’s degree in Cybersecurity, Information Technology, or a related field. Advanced degree preferred.• Minimum of 5 years of experience in a SOC environment, with at least two years in a leadership role.• Proven experience in managing 24x7x365 security operations.• Strong understanding of cybersecurity principles, threat landscapes, and attack vectors.• Proficiency with security technologies such as SIEM, IDS/IPS, firewalls, EDR, and threat intelligence platforms.• Knowledge of regulatory requirements and industry standards (e.g., NIST, ISO, GDPR).• Relevant certifications such as CISSP, CISM, GIAC, or equivalent.• Excellent leadership, communication, and interpersonal skills.• Strong analytical and problem-solving abilities.• Ability to work under pressure and manage multiple priorities.GDIT IS YOUR PLACE:• 401K with company match• Comprehensive health and wellness packages• Internal mobility team dedicated to helping you own your career• Professional growth opportunities including paid education and certifications• Rest and recharge with paid vacation and holidaysScheduled Weekly Hours: 40Travel Required: 10-25%Telecommuting Options: OnsiteWork Location: USA DC WashingtonAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.#J-18808-LjbffrOriginal job SOC Operations Manager/Lead posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.