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Account Executive - Public Safety

Your team’s dynamic:

Genetec is a leading provider of video management, access control products and license plate recognition. A key area of focus is our Public Safety and Public Administration verticals. Our Unified Genetec Solution offers a comprehensive range of products that help agencies meet their operational goals and workflows.

The Account Executive (AE) on this team will be responsible for understanding those goals, customer specific workflows, and aligning the Genetec solution accordingly.

What your day will look like:

Your primary responsibility as Public Safety / Public Admin AE is to grow market share and adoption of Genetec products. Below are the key areas of focus and estimated time allocations:

  • Existing Customers (30%)
    • Portfolio Expansion – Understand each customer’s current environment and long-term goals to proactively expand Genetec product usage
    • Product Adoption – Close consumption gaps by helping customers fully use the platform and become strong advocates for Genetec within their organization
    • Customer as a Reference- Foster strong relationships that lead to customer advocacy within the public safety community
  • New Logo Customers (35%)
    • Prospecting – Proactively identify and pursue new business opportunities
    • Aligning with the Buying Cycle – Understand where buyers are in the cycle, influence early, promote our grants program, and position Genetec in RFPs when needed
  • Partner Collaboration (15%)
    • Account Planning and Target Accounts – Work closely with end user customers, channel partners, and your PAE to align on goals, strategies to drive demand for the platform
    • Internal Collaboration – Align with Sales Engineers, SMEs, PAEs and the Genetec partner team to minimize conflict and meet customer needs
  • Marketing (10%)
    • Tradeshows – Attend and contribute to events focused on Public Safety and Public Admin verticals
    • End User Groups – Lead and support regional/national user groups to deepen customer engagement and insight
  • Administrative (10%)
    • CRM – Maintain disciplined, strategic, and timely CRM activity
    • Training and Product Knowledge – Continuously expand product and industry expertise through Genetec resources
    • Internal Systems and Processes – Leverage internal tools, follow internal processes, and HR systems required for the AE role

More about you:

  • Thorough understanding of operations, compliance requirements, and workflows within Public Safety and Public Administration agencies
  • Established relationships within the vertical
  • Proven ability to sell to committees and navigate complex, hierarchical procurement environments
  • Strong understanding of how Genetec products align with end user operations and workflows
  • Familiarity with vertical-specific tradeshows, associations, and publications
  • Deep knowledge of procurement processes and requirements used by public sector end users
  • Ability to anticipate product and market needs based on vertical-specific trends
  • Comprehensive understanding of the Genetec platform as it relates to Public Safety and Public Admin
  • Exceptional time management and territory planning skills, particularly in roles requiring significant travel

AEs will be evaluated based on their annual targets and performance in the following areas:

  • Expansion sales with existing customers
  • New sales with new logo accounts
  • Strategic technology partnership development and engagement
  • Leads generated and converted
  • Number and quality of end-user references
  • Participation and effectiveness in user groups
  • CRM management and discipline
  • Product and industry knowledge
  • Forecasting and forecasting accuracy

Let’s talk perks!

  • Attractive compensation package with 401K match
  • Training Tuition Reimbursement Program
  • Work-life balance with a flexible working schedule

Still not sure if you check every box, but think it’s worth a shot? We love that enthusiasm!

Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

Average salary estimate

$80000 / YEARLY (est.)
min
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$70000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Account Executive - Public Safety, Genetec

At Genetec, we're passionate about enhancing Public Safety and Administration through innovative solutions, and we're on the lookout for a dynamic Account Executive - Public Safety to join our talented team. As an integral part of our public safety division, you will delve into understanding client needs and objectives, ensuring that our Unified Genetec Solution aligns perfectly with their workflows. Picture your day filled with exciting opportunities to grow market share and boost the adoption of our cutting-edge products. You'll engage with existing customers to expand their use of Genetec technologies, while also hunting for new clients, working diligently to influence them throughout their buying cycle. Your success hinges on fostering strong relationships, both with clients and partners, and collaborating internally to drive sales effectiveness. With your extensive knowledge in public safety operations, you'll navigate complex procurement processes with ease, making you a vital asset in bridging customer needs with our innovative solutions. Plus, you'll often represent Genetec at industry events, further enhancing our brand and building community ties. If you're ready to step into an impactful role with a supportive work-life balance and an attractive compensation package, then we want to hear from you! Ready to shape the future of public safety? Join us at Genetec and let’s make a difference together!

Frequently Asked Questions (FAQs) for Account Executive - Public Safety Role at Genetec
What are the primary responsibilities of an Account Executive - Public Safety at Genetec?

As an Account Executive - Public Safety at Genetec, your primary responsibilities revolve around growing market share and increasing product adoption among existing customers as well as pursuing new business opportunities. You’ll focus on understanding customer workflows to expand Genetec products' usage, fostering customer advocacy, and collaborating with internal teams and partners to achieve sales goals.

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What qualifications do I need to become an Account Executive - Public Safety at Genetec?

To qualify as an Account Executive - Public Safety at Genetec, candidates should possess a thorough understanding of public safety operations and compliance requirements, established relationships within the vertical, proven sales experience, and the ability to navigate procurement environments. Familiarity with industry-specific tradeshows and a strong grasp of the Genetec platform are significant advantages.

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How does the role of Account Executive - Public Safety contribute to Genetec’s goals?

The Account Executive - Public Safety plays a crucial role in Genetec’s goals by directly impacting sales growth and product adoption in the public safety sector. By aligning Genetec solutions with customer needs, the AE ensures that Genetec continues to meet operational goals of agencies, fostering long-term partnerships and enhancing the company's reputation in the industry.

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What is the focus of the Account Executive - Public Safety regarding existing clients?

For existing clients, the Account Executive - Public Safety at Genetec focuses on portfolio expansion by developing a deep understanding of each customer's environment and goals. This includes promoting product adoption, closing consumption gaps, and nurturing strong relationships to enhance customer satisfaction and advocacy within the public safety community.

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What are the growth opportunities available for an Account Executive - Public Safety at Genetec?

An Account Executive - Public Safety at Genetec has ample growth opportunities including expanding their influence and expertise in public safety technologies and contributing to strategic planning initiatives. Success in this role can lead to advanced positions within the company, as demonstrated by strong sales performance, enhanced industry knowledge, and establishment of valuable customer references.

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Common Interview Questions for Account Executive - Public Safety
Can you provide an example of how you've successfully navigated a complex sales situation in public safety?

In your answer, emphasize your experience with multiple stakeholders and the steps you took to align their interests. Discuss your approach to research, relationship-building, and how you adapted your sales strategy to meet various needs.

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How do you plan and prioritize your territory as an Account Executive - Public Safety?

Describe your strategy for assessing key accounts, mapping out your time, and setting measurable goals. Mention any tools or methodologies you utilize to ensure effective territory management and how you stay flexible to tackle unexpected challenges.

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What methods do you use to understand customer workflows in public safety?

Highlight your approach to conducting thorough needs assessments, utilizing interviews, and shadowing clients if possible, to gain insights into their workflows. Emphasize your ability to translate these insights into actionable sales strategies that align with Genetec solutions.

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How would you handle a situation where a customer is hesitant to adopt new technology?

Discuss your proactive communication strategies to address their concerns, leverage success stories from other clients, and provide demonstrations or trials. Highlight your commitment to ensuring clients feel supported throughout the transition process.

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What is your experience with CRM systems, and why are they important for an Account Executive?

Talk about your proficiency with specific CRM systems and detail how they help track customer interactions, manage sales pipelines, and identify trends. Explain the importance of maintaining accurate data and how it aligns with effective sales strategies.

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Can you discuss a time you contributed to a successful collaboration with internal teams?

Provide an example where you coordinated efforts with sales engineers or marketing teams. Explain your role in ensuring everyone aligned towards a common goal, emphasizing communication and teamwork.

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Why do you want to work specifically with Genetec in the field of Public Safety?

Express your passion for the public safety sector and how Genetec's innovative solutions resonate with your values. Highlight any knowledge of the company's reputation and commitment to excellence, and share how you envision contributing to its mission.

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What strategies do you employ for effectively prospecting new clients in public safety?

Discuss your research methods to identify potential clients, utilizing industry-specific databases, engaging in networking activities, and how you tailor your outreach to address specific pain points of public safety agencies.

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How do you stay informed on industry trends relevant to Public Safety?

Mention industry publications, tradeshows, and networking events that you actively participate in. Describe how you apply this knowledge to adapt your sales approach and keep Genetec's solutions aligned with market needs.

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What do you believe sets Genetec’s solutions apart in the Public Safety landscape?

Articulate your understanding of Genetec’s unique offerings and their relevance to public safety operations. Highlight specific features or benefits that distinguish the company’s products from competitors, and express your enthusiasm in being part of this innovative journey.

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Genetec is an innovative technology company with a broad solutions portfolio that encompasses security, intelligence, and operations. Founded in 1997, and headquartered in Montreal, Canada, Genetec serves its global customers via an extensive netw...

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Full-time, remote
DATE POSTED
April 18, 2025

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