Technical Customer Support Operator (Part Time) - job 1 of 2

As a Technical Customer Support Operator at Genius Sports, you’ll provide essential technical assistance for a variety of customer queries related to computer systems, software, and hardware. Your role will involve troubleshooting issues, assisting users remotely, and ensuring all support inquiries are logged and resolved efficiently.

To qualify for the Technical Customer Support Operator position at Genius Sports, you need a high school diploma with technical training and at least two years of prior technical customer support experience. Familiarity with IT networks, strong communication skills, and basic system monitoring experience are also essential.

Important skills for a Technical Customer Support Operator at Genius Sports include advanced troubleshooting abilities, multi-tasking, strong client-facing communication, and the ability to work under tight deadlines. Additionally, experience in using a ticket logging system and familiarity with Office 365 are preferred.

Yes, prior experience in technical support is necessary for the Technical Customer Support Operator role at Genius Sports. The company seeks candidates with at least two years of relevant experience to ensure they can effectively assist users and resolve technical issues.

The work schedule for the Technical Customer Support Operator position at Genius Sports is part-time, requiring shifts that include evenings and weekends, as well as holidays. Flexibility in scheduling is essential as the role demands availability during busy periods.

When discussing your experience with troubleshooting IT networks during the interview, focus on specific examples where you successfully identified and resolved network issues. Highlight your understanding of LAN and WAN configurations, detailing how your troubleshooting skills benefited past teams or projects.

To effectively answer this question, explain your approach to prioritizing requests based on urgency and impact. Describe any previous experience using a ticket logging system to log issues and how you ensured SLAs were met through organized task management.

When answering this question, mention strategies such as active listening to understand user issues, clear communication to guide users through solutions, and following up to ensure user satisfaction. Illustrating a customer-centric mindset will impress interviewers.

In your response, outline a structured approach to addressing difficult cases, such as remaining calm, gathering as much information as possible, and collaborating with team members or escalating the issue as needed. Sharing a past experience can reinforce your answer.

Explain any relevant experience you have in creating training materials, such as help guides or installation manuals. Discuss what types of materials you've created and how they have enhanced user understanding of software and systems, emphasizing the importance of clarity and user-friendliness.

To effectively address this question, explain the importance of documentation in technical support and describe your process for logging issues accurately. Discuss using a service desk application and adhering to company protocols to maintain data integrity.

Demonstrate your knowledge of basketball rules relevant to the role by discussing the fundamentals of the game. If necessary, mention that you're willing to learn more and engage in additional training to deepen your understanding of the sport.

Share a specific instance where you successfully met a tight deadline in your support role. Discuss the circumstances, the steps you took to prioritize tasks, and the positive outcome of your actions. This demonstrates your ability to handle pressure effectively.

Articulate qualities such as technical knowledge, strong communication skills, patience, and a problem-solving attitude. Relate these traits back to the Technical Customer Support Operator role at Genius Sports, showcasing how you embody them.

To answer this question effectively, express your enthusiasm for combining your interest in sports with technology. Highlight Genius Sports’ reputation in the industry and your eagerness to contribute to a company that values innovation, collaboration, and inclusivity.