Claims Vendor Specialist (Remote)

Who We Are:

Getaround is the world’s first connected carsharing marketplace. Launched in 2011, Getaround is available today in more than 1,000 cities across the United States and Europe.

We connect safe, convenient, and affordable cars with people who need them to live and work via our peer-to-peer marketplace. Our proprietary connected car technology allows guests to book and unlock a wide variety of vehicles directly from our app without ever having to meet anyone in person, carry an access card, wait in line, or coordinate picking up keys, unlike traditional rental car services.

Getaround is focused on providing economic opportunities to local communities. Our community includes guests who rely on our cars for on-demand mobility and entrepreneurial hosts (car owners) who share cars on our platform including those who operate their own carsharing businesses. 

Did you know cars are parked 22 hours a day on average? When we share cars, we don’t need as many on the road, which means fewer accidents, reduced traffic, and less space required for parking. Carsharing modernizes mobility by allowing people to connect multiple forms of efficient transportation for any type of use case.

Through carsharing, we aim to lessen greenhouse gasses and reduce pollution. Studies show that when carsharing is available, people drive less and drive vehicles more appropriate for their use case, which can reduce household carbon emissions by up to 40%. Also, shared cars are used more frequently and retired more quickly, accelerating the adoption of newer, more energy-efficient vehicles.

Our mission is to empower people to carshare everywhere by enabling the shift away from car ownership, want to join us?

Claims Vendor Specialist

Remote

Full-Time/Regular; Exempt

#LI-Remote

Your Mission:

As a Claims Vendor Specialist, you will work closely with the Director of Insurance and Claims to manage, improve, and enhance vendor relationships. Working in concert with multiple stakeholders, you will ensure optimization of vendor cost and key performance indicators in line with business goals. You will schedule and prepare data for weekly, monthly, and yearly business reviews as required as well as providing as needed support for vendors on a daily basis.

• Forecast, monitor, and track vendor spend and performance in accordance with budget.  
• Prepare and maintain vendor key performance indicators.  
• Schedule, prepare, and lead weekly, monthly, and yearly business reviews as required.  
• Coordinate with Director to ensure timely and accurate preparation and maintenance of vendor purchase orders.  
• Manage vendor billing and disbursements.  
• Perform quality audits of vendor functions to understand root cause and continuous improvement opportunities.  
• Mediate disputes or escalations as they relate to vendor work.  
• Manage contract timelines, contract negotiations, and risk provisions.  
• Review and provide authority as needed as it relates to vendor (Third Party Administrator) authority requests.  
• Identify improvement opportunities throughout the claims process as it relates to vendor integration. 

• 1+ years of experience managing vendor relationships and performance.  
• 2+ years experience in the field of auto claims.  
• Experience and understanding of claims recovery processes such as subrogation and salvage. 

• Strong customer service skills.  
• Strong organizational skills.  
• Excellent oral, written, and interpersonal communication.  
• Understanding of project management basics.  
• Understanding and familiarity with Google Suite.  
• Ability to collect, aggregate, and present data using Excel and/or Google Sheets.  
• Ability to understand contract language. 

• Typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in a home office environment and/or other remote workspace environment.

• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.  
• Manual dexterity to operate a typical desktop computing workstation.  
• Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.  
• Ability to lift and carry up to 15 pounds, if required.  
• Reasonable accommodations will be made for qualified individuals with disabilities. 

• 🌎  Remote first workplace and flexible work hours. We mean it! 
• 💰 Competitive salary, 401(k) plan, and generous stock options to help you plan and save for retirement. 
• 🏖  Open PTO policy and two annual ⚡Recharge Weeks to help you reset and recharge. 
• 💫  Healthcare plans include medical, dental, and vision to take excellent care of you and your family.
•  🛟  Health Spending (HSA) and Flexible Spending (FSA) accounts allowing you to allocate pre-tax dollars for eligible expenses. 
• ❤️‍🩹  Employee Assistance & Wellness Support Program (EAP) and access to a variety of wellbeing support resources. 
• 📝   Annual Work Smarter Stipend to optimize the efficiency of your remote workspace. 
• 🎒  Self-Directed Development Incentive to support you with your professional development goals. 
• 💻  Virtual events to connect with your fellow Getarounders, including educational speakers, cooking sessions, game nights, mixology classes, and more!  
• 🤝  A company culture that keeps Diversity, Equity, and Inclusion top of mind, thanks to our dedicated Task Force. We are committed to being a place where you’re empowered to bring your full self to work. 
• 🗓  Monthly Getaround driving credits and discounts for you, your friends, and your family. 
• 🏆  Employee Recognition, Anniversary programs, and much more!

We Are Getarounders!

Getaround is proud to be an equal opportunity employer. We believe that no matter your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, your perspective has value.

Getaround is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment, in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Getaround. 

Consistent with our commitment to equal employment opportunity, Getaround will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at peopleops@getaround.com to request an accommodation. 

Come join us and continue to make Getaround a great place to work!