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Fulfillment Team Member

Job SummaryA Micro-Fulfillment Center (MFC) is a facility which uses a combination of Team Members and technology to gather items from an automated grid of product to fulfill Curbside online orders. The facility will house center store products as well as frozen and chilled goods.Disclaimer: Applicant must reside in the same country as the primary location of role as outlined in this job posting.Job DescriptionFull & Part time positions available! Weekends required.Now hiring on two shifts: 4:00am-12:30pm and 12:00pm-8:30pm.Fulfillment Team Members at our Micro Fulfillment Center are the link between our stores and our Curbside Express guests. They are responsible for guest satisfaction by selecting the curbside orders, ensuring items are accurate and are of the highest quality available. While working in this fast-paced environment, the Team Member may work one or more of the following roles throughout their shift – order selection, exporting, or cashier.• Experience Required: 0 to 6 months• Experience Desired: Working towards a high school diploma; Retail or grocery experience• Education Desired: No High School diploma required• Lifting Requirement: Up to 50 pounds• Age Requirement: At least 18 years of ageJob Responsibilities​• Accurately select, pack and stage guest’s orders in an ambient, chilled, and freezer environment.• Pick and pack products out of the automated receiving system to fulfill guest’s orders.• Verify product quality, quantity, and correct labeling for individual orders.• Utilize handheld devices and scanning technology to track inventory movement and update or status.• Meet or exceed required labor standards.• Provide guest service through mobile texting or by phone.• Finalize sales using cash register functions.• Unload product from delivery trucks.• Add new items to shelves by moving existing items in adherence to safety standards.• Load new items into the automated receiving system.• Load orders into customer cars for pickup or trucks for delivery.• Unload empty totes from trucks as they return from delivery.• Wash totes, remove labels, stack clean totes, and move totes onto conveyers.• Maintain cleanliness and organization of work station and equipment.• Maintain safety as the top priority in all aspects of our work, for our Team Members, and products.• Demonstrate a sense of urgency while performing job tasks• Must be able to work a flexible schedule and be scheduled according to needs of business including but not limited to necessary required amount of nights, weekends and holidays.Compensation GradeClerksAbout UsAt Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.
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What You Should Know About Fulfillment Team Member, Giant Eagle

Are you ready to be a pivotal part of getting groceries to our amazing customers in Pittsburgh, PA? At Giant Eagle Inc., we're on the lookout for enthusiastic Fulfillment Team Members to join our Micro-Fulfillment Center. This isn't just another job; it's an opportunity to be part of a tight-knit family that values teamwork and guest satisfaction. As a Fulfillment Team Member, you'll play a vital role in selecting and packing curbside orders and ensuring every item is top-notch. You’ll navigate a fast-paced environment, handling everything from picking products out of our automated systems to loading them into customers' cars for a seamless pickup experience. Your day might involve operating technology to track inventory, verifying product quality, and providing excellent guest service via phone or text. The job does come with some physical demands, as you’ll be lifting items up to 50 pounds, so staying fit is a bonus! With both full-time and part-time positions available, we’re sure there’s a shift that fits your lifestyle. Join us at Giant Eagle, where we’re committed to creating a nurturing environment and fostering career growth. We can’t wait to see how you fit into our Giant Eagle family, so come and start your journey with us today!

Frequently Asked Questions (FAQs) for Fulfillment Team Member Role at Giant Eagle
What are the primary responsibilities of a Fulfillment Team Member at Giant Eagle?

As a Fulfillment Team Member at Giant Eagle, your main responsibilities include accurately selecting, packing, and staging orders for curbside pickup. You will ensure the highest quality of products, verify accuracy in labeling, and utilize handheld devices for inventory management. You'll also assist in unloading trucks, maintaining cleanliness in the workspace, and providing excellent customer service.

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What qualifications are required for the Fulfillment Team Member position at Giant Eagle?

To qualify for the Fulfillment Team Member position at Giant Eagle, candidates should be at least 18 years old and possess a strong motivation to work in a fast-paced environment. While formal education requirements are minimal, experience in retail or grocery sectors is beneficial. Efficiency in lifting up to 50 pounds is also essential for the role.

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What does a typical shift look like for a Fulfillment Team Member at Giant Eagle?

A typical shift for a Fulfillment Team Member at Giant Eagle can run from 4:00 AM to 12:30 PM or 12:00 PM to 8:30 PM. During this time, you will engage in various tasks like picking and packing products, operating automated systems, and ensuring high standards of customer service. Flexibility in scheduling is often necessary as weekends and holidays are part of the routine.

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How does Giant Eagle support career growth for Fulfillment Team Members?

Giant Eagle is committed to fostering career growth for all Team Members, including those in the Fulfillment Team Member position. The company offers various training programs and development pathways, enabling employees to enhance their skills, take on new responsibilities, and pursue advancement opportunities within the organization.

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What is the workplace culture like for Fulfillment Team Members at Giant Eagle?

The workplace culture for Fulfillment Team Members at Giant Eagle is centered around collaboration, support, and a strong sense of family among Team Members. The company prides itself on creating a nurturing environment where employees feel valued and motivated to provide exceptional service to the community.

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Common Interview Questions for Fulfillment Team Member
Can you describe your experience working in a fast-paced environment relevant to the Fulfillment Team Member role?

When answering this question, focus on any previous roles that demanded speed and efficiency. Discuss specific instances where you successfully managed tasks under pressure while maintaining high-quality standards.

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How do you prioritize tasks when faced with multiple orders as a Fulfillment Team Member?

Highlight your ability to assess urgency and organize tasks based on deadlines and customer needs. Mention strategies such as creating a checklist or using technology to streamline order fulfillment.

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What steps do you take to ensure accuracy while selecting and packing orders?

Discuss your attention to detail by explaining your process of double-checking items against order lists and utilizing scanning technology. Emphasize your commitment to providing customers with the best service possible.

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How would you handle a situation where an item is out of stock during the fulfillment process?

Explain your problem-solving approach, such as quickly notifying a supervisor while offering alternatives to customers through proactive communication. Highlight your teamwork and customer service skills in this scenario.

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What do you understand about safety protocols in a fulfillment center environment?

Demonstrate awareness of safety protocols, such as proper lifting techniques, maintaining a clean workspace, and following health guidelines. This shows that you recognize the importance of a safe working environment.

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How do you ensure high-quality guest service as a Fulfillment Team Member?

Talk about your approach to communication, such as being responsive to customer inquiries via phone or text, and ensuring that each order is fulfilled with accuracy and care. Mention how you value customer feedback.

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What motivates you to work in fulfillment and with Giant Eagle specifically?

Share your passion for customer service and community involvement, citing specific aspects of Giant Eagle's company culture that resonate with you. Highlight your desire to contribute positively to the company’s mission.

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Can you give an example of how you worked successfully as part of a team?

Provide a clear example of teamwork, showcasing how collaborative efforts helped achieve common goals. Focus on your ability to communicate, support colleagues, and contribute to a positive group dynamic.

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How comfortable are you with using technology and handheld devices in your work?

Express your familiarity with technology and explain your adaptability to new systems or devices. Emphasize any relevant experience you have using similar tools in previous jobs.

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What do you see as the biggest challenge in the Fulfillment Team Member role, and how would you overcome it?

Identify a potential challenge, such as managing time effectively during busy periods, and describe strategies you would employ to address this, whether that’s through time management techniques or seeking assistance when necessary.

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Our Purpose Beyond Profit is "We are one Giant Eagle Family. Together, we provide our communities with life's essentials, so our neighbors have the opportunity to thrive." We do this by staying true to our Core Values: Respect All: We go out of o...

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 8, 2024

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