PT Customer Service/ Administrative Assistant

As a PT Customer Service/Administrative Assistant at Townsquare Media, you will handle a variety of tasks including answering phones, greeting visitors in the lobby, managing prize distributions, and performing sales order entries into Wide Orbit. You will also support the Seize the Deal program by promoting items on-air, assisting with coordination tasks, and maintaining daily reports and logs.

To qualify for the PT Customer Service/Administrative Assistant role at Townsquare Media, you should have excellent interpersonal skills, be highly organized, and possess a strong desire to excel in customer service. Intermediate knowledge of Microsoft Excel and basic skills in Microsoft Word are essential, along with the ability to work with minimal supervision.

A successful PT Customer Service/Administrative Assistant at Townsquare Media displays outstanding customer service skills, excellent multitasking abilities, and a proactive attitude. Being a team player who is adaptable and capable of managing administrative duties while providing customer support is crucial in this position.

A typical day for a PT Customer Service/Administrative Assistant at Townsquare Media includes answering incoming calls, greeting visitors, managing prize distributions, entering sales orders, assisting with on-air promotions, and completing daily administrative tasks. You'll also engage in community-focused initiatives and collaborate with team members.

Yes! As a PT Customer Service/Administrative Assistant at Townsquare Media, you'll have on-air responsibilities where you'll participate in promoting deals related to our Seize the Deal program. This unique aspect of the role allows you to connect with the audience and contribute to our radio station's success.

Absolutely! The PT Customer Service/Administrative Assistant position at Townsquare Media is designed with flexibility in mind, allowing you to balance work responsibilities with other commitments. This part-time role will enable you to manage your hours while still making significant contributions to our team.

At Townsquare Media, you can expect a welcoming and collaborative work environment. We value community engagement and foster a culture of teamwork where everyone's contributions matter. You'll feel right at home working alongside passionate colleagues who are committed to excellence.

When answering this question, describe specific experiences where you provided exceptional customer service. Highlight situations where you resolved issues or enhanced customer satisfaction, emphasizing your skills in communication and problem-solving relevant to the PT Customer Service/Administrative Assistant position.

Discuss your time management and organizational strategies here. Explain how you assess tasks by urgency and importance to effectively meet deadlines. You might mention tools like to-do lists or digital planners, showcasing your ability to manage administrative duties efficiently.

Prepare a strong example of a difficult customer experience. Detail how you remained calm, listened carefully, and worked toward a resolution. This shows your capability and approach as a PT Customer Service/Administrative Assistant at Townsquare Media, valuing positive interactions.

Highlight your unique skills and experiences that align with the role's requirements. Discuss any strengths in social media management, sales promotions, or community engagement initiatives that can enhance the effectiveness of the PT Customer Service/Administrative Assistant position.

Share your passion for community-focused media and how you admire Townsquare Media's commitment to local engagement. Connect your personal values with the company’s mission to discuss why this role aligns with your professional aspirations.

Explain your experience with Microsoft Excel, highlighting any specific tasks you have performed such as data analysis, report generation, or data entry. Discuss how these skills will aid in the responsibilities of the PT Customer Service/Administrative Assistant at Townsquare Media.

Discuss the qualities you believe are crucial in customer service, such as patience, communication skills, and empathy. Relate these qualities to the PT Customer Service/Administrative Assistant role at Townsquare Media, illustrating how they enhance customer interactions.

Provide an example where your teamwork led to success, sharing the role you played and how your collaborative efforts contributed to the overall outcome. This underscores your ability to work well in a team at Townsquare Media as a PT Customer Service/Administrative Assistant.

Explain how you would manage your time and prioritize requests based on urgency while maintaining quality service. This response will demonstrate your multitasking abilities, which are crucial for a PT Customer Service/Administrative Assistant.

Share the steps you take to ensure accuracy, such as double-checking your work or utilizing checklists. Highlight your attention to detail, as accuracy is critical for the PT Customer Service/Administrative Assistant role at Townsquare Media.