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Renewals Manager, Public Sector
GitLab, a leading DevSecOps platform, is seeking a Renewals Manager to specialize in customer retention within the Public Sector. This role focuses on delivering value, ensuring customer satisfaction, and driving subscription renewals.
Skills
- 5+ years of experience in SaaS Renewal
- Proficiency in Salesforce (SFDC)
- Strong communication and interpersonal skills
- Ability to excel in a fast-paced, virtual team environment
- Attention to detail and organizational skills
Responsibilities
- Maintain and expand customer adoption in the Public Sector
- Build rapport with customers through phone and email communication
- Manage daily outbound and inbound communications
- Focus on renewal risk mitigation and forecasting
- Drive the subscription renewal process from outreach to final procurement
- Accurately forecast opportunities in SalesForce
- Monitor and report renewal activity in Salesforce.com
- Handle customer renewals to prevent contractual gaps
- Escalate customer issues to appropriate support teams
- Ensure timely resolution of customer issues
Benefits
- Health, financial, and well-being benefits
- Unlimited paid time off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
To read the complete job description, please click on the ‘Apply’ button
By
GitLab
GitLab is a complete DevOps platform, delivered as a single application that's fundamentally changing the way Development, Security, and Ops teams collaborate and build software.
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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Customer-Centric
Social Impact Driven
Dare to be Different
BENEFITS & PERKS
Maternity Leave
Paternity Leave
401K Matching
Paid Holidays
Paid Time-Off
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$47,600/yr - $84,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 25, 2024
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