Job details

Renewals Manager, Public Sector

GitLab, a leading DevSecOps platform, is seeking a Renewals Manager to specialize in customer retention within the Public Sector. This role focuses on delivering value, ensuring customer satisfaction, and driving subscription renewals.

Skills

5+ years of experience in SaaS Renewal
Proficiency in Salesforce (SFDC)
Strong communication and interpersonal skills
Ability to excel in a fast-paced, virtual team environment
Attention to detail and organizational skills

Responsibilities

Maintain and expand customer adoption in the Public Sector
Build rapport with customers through phone and email communication
Manage daily outbound and inbound communications
Focus on renewal risk mitigation and forecasting
Drive the subscription renewal process from outreach to final procurement
Accurately forecast opportunities in SalesForce
Monitor and report renewal activity in Salesforce.com
Handle customer renewals to prevent contractual gaps
Escalate customer issues to appropriate support teams
Ensure timely resolution of customer issues

Benefits

Health, financial, and well-being benefits
Unlimited paid time off
Equity Compensation & Employee Stock Purchase Plan
Growth and development budget
Parental leave
Home office support

To read the complete job description, please click on the ‘Apply’ button

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By GitLab

GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software.

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