Community Engagement Coordinator, Chicago

About this roleSince 2017, GiveDirectly has provided cash relief to low-income Americans affected by disasters. Between 2020 and 2021, we distributed $200M to 200,000 households in response to the COVID-19 crisis - 100% remotely. In 2021, GiveDirectly launched a permanent U.S. team to implement cash programs in disaster response and guaranteed income. As part of this effort, we launched the largest guaranteed income program focused on Black women in the U.S., and administered two of the largest government-funded GI programs in the country in Chicago, IL and Cook County, IL.GiveDirectly has been selected as the program administrator for the Chicago Guaranteed Income Pilot. The Chicago Guaranteed Income Pilot will send monthly payments of $500 to around 5,000 residents for 12 months.Community Engagement Coordinator (CECs) will support GiveDirectly's work with Chicago Empowerment Fund Guaranteed Income Pilot. As a member of the Chicago, IL-based team, you will verify applicant eligibility for the program, directly support applicants in enrollment (virtually and in person), use tools to help applicants make an informed decision about participating in the program, and support program staff in engaging applicants throughout the application and enrollment process.Location Requirement: Must currently reside in Chicago, IL. While some work may be done remotely, January - March you will be required to support in-person enrollment events throughout the city of Chicago, IL.You must be authorized to work in the United States at the time of application; we are unable to sponsor international candidates for this position.Job Type: Part-time. The number of hours will vary, ranging from 20-29 hours per week. This is a project-based position, which means it is contingent upon funding. This position will have a fixed term of 4 months.Reports to: Program ManagerTravel Requirement: This position requires local travelSalary: $25/per hourWhat you'll do:• Clearly communicate complex information• Maintain confidentiality• Conduct phone/email outreach to applicants• Provide high-quality customer service to all applicants you interact with• Answer questions and provide information to assist applicants in submitting required documentation, making an informed decision about participating in the program, and enrolling in the program• Review documentation from applicants to confirm their eligibility for the program• Assist with scheduled in-person enrollment events throughout Chicago, IL• Use a benefits counseling tool to help recipients understand any potential effect on their benefits• Conduct other programmatic/logistical tasks, where required• Collaborate with the team on ways to improve processes for applicants• Enroll sensitive populations in our program virtually as well as in personWhat you'll bring:• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem-solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.• Language Requirement: English• Language Preferences: We encourage candidates who are bilingual in any of Chicago, IL's commonly used languages (including Spanish) to apply• Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one's own - CECs will be the face of our program for recipients and will need to approach all communications and interactions with an eye toward delivering the best possible experience for recipients.• Great communication skills - CECs will explain the program and process to recipients and collect and discuss potentially sensitive information about income and government benefits. Discretion and good judgment are paramount.• Technological literacy - CECs will need fluency and comfort using computers and tablets.• Fast learner - CECs must learn the complexities of our operations, and communicate those to applicants.• Experience with customer service or in a client-facing role is a plus.• Proficiency in Excel• Ability to travel locallyWhy work at GiveDirectly?At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:• A positive and supportive team• A demonstrated commitment to helping all staff develop and grow• Competitive pay