Lead Dining Server

As a Lead Dining Server at Givens Highland Farms, you will be responsible for the overall operation of dining services, including organizing meal service, managing kitchen and dining room setup, and ensuring high sanitation standards. You’ll also address resident concerns and assist in event planning to deliver exceptional dining experiences.

To qualify for the Lead Dining Server role at Givens Highland Farms, candidates should have 3-5 years of progressive experience in hospitality or food service operations. Previous experience in institutional dining, particularly within a retirement community or hotel, is preferred, along with a high school diploma or GED equivalent.

Givens Highland Farms provides a robust benefits package for Lead Dining Servers, including a uniform allowance, paid time off, a referral bonus program, educational assistance, and a 403(b) retirement plan with up to a 6% company match, enhancing your overall employment experience and work-life balance.

The Lead Dining Server at Givens Highland Farms has a structured schedule with no late night shifts, working Monday to Friday with specific breakfast and brunch hours on weekends. This schedule not only allows for a work-life balance but also ensures consistent presence for our residents.

At Givens Highland Farms, Lead Dining Servers are encouraged to develop their careers in hospitality through professional development opportunities and educational assistance. With a focus on nurturing talent, you will find ample support to advance your skills and responsibilities within the dining services team.

When answering this question, highlight your passion for providing excellent service in the hospitality industry. Discuss how contributing to a positive dining experience for seniors aligns with your professional values and goals.

Focus on your customer service skills by demonstrating patience and understanding. Explain your approach to resolving complaints, such as actively listening and implementing solutions to enhance resident satisfaction.

Share specific examples of events you have helped organize in previous roles. Discuss your ability to plan, coordinate, and execute dining occasions while ensuring that logistics run smoothly.

Highlight your attention to detail and experience with food safety regulations. You can discuss routines and practices that ensure a clean and organized dining environment, which is critical in serving residents effectively.

Discuss how vital teamwork is in the dining services field. Share previous experiences where you’ve fostered collaboration or mentored peers, emphasizing communication and respect to create a friendly work atmosphere.

Talk about your methods for onboarding and training new team members. This may include practical demonstrations, coupling them with experienced staff, and providing constructive feedback to facilitate their growth.

Share a detailed story that showcases your dedication to service. Explain what you did, the impact it had on the resident, and how it reflects your approach as a Lead Dining Server at Givens Highland Farms.

Address your understanding of diverse dietary restrictions and preferences. Explain how you would communicate with residents to ensure their needs are met while providing exceptional service during meal times.

Discuss the importance of service quality, atmosphere, and food presentation. Highlight your understanding of how these elements come together to create a memorable dining experience at Givens Highland Farms.

Express your admiration for Givens Highland Farms' mission and commitment to enhancing the lives of older adults. Relate this to your personal and professional goals in hospitality and service.