Next Best Action Specialist

• Configures next-best-action strategies using Pega Customer Decision Hub to drive personalized customer interactions.
• Supports quality assurance, simulation, reporting, monitoring, and control of Pega setup.
• Assesses and translates simple customer requirements into NBA engagement policies and strategies.
• Sets up and manage NBA rules to ensure the right customers get the right offers, balancing business needs like cross-selling and upselling through Customer Experience efforts.
• Partners with Marketing stakeholders to ensure the right content is being delivered to leads at each stage of the buyer's journey, supporting conversion goals.
• Collaborates with Marketing stakeholders to use data effectively, ensuring the strategies can be tracked, scored, and reported on efficiently.
• Participates in business scale decision-making processes, making sure the system continues to function smoothly.

• Bachelor's degree in Marketing, Business, or related field.
• Minimum one (1) year of experience with Pega or similar customer engagement platforms required.
• Experience in marketing, customer engagement, or related fields.

Pay Range: $31.00 to $42.00/hr