(Sales Associate, Part-Time) Editor, Las Vegas

As a Sales Associate at Glossier in Las Vegas, your main responsibilities will involve enhancing the customer experience by embodying our brand values, engaging with customers to understand their needs, and providing expert product knowledge. You will assist with customer orders, handle returns and exchanges, and contribute to store operations both on the sales floor and in the back of house. Building relationships with repeat customers and being a brand ambassador is also crucial to your role.

To apply for the Sales Associate position at Glossier in Las Vegas, you should ideally have 2+ years of experience in a fast-paced customer service environment like retail or hospitality. Experience in the beauty or skincare sector is preferred. A flexible schedule, great communication skills, a collaborative mindset, and a passion for providing memorable customer experiences are key qualifications that will make you a strong candidate.

Glossier emphasizes a people-first approach in its workplaces. As a Sales Associate in Las Vegas, you will be encouraged to bring optimism and joy to your interactions with customers and your team. With a focus on inclusion and collaboration, Glossier ensures that all team members feel valued and empowered to contribute positively to the store culture and customer experience.

Sales Associates at Glossier in Las Vegas can look forward to opportunities for growth within the company. As you demonstrate strong performance, there may be pathways for advancement into full-time roles or leadership positions. Additionally, Glossier provides training and support to enhance your skills in customer service, product expertise, and operational excellence.

As a Part-Time Sales Associate at Glossier, you can expect a competitive pay range of $17.00 - $17.50 per hour. In addition to your hourly wage, you'll have access to various benefits, including Paid Time Off, Short Term and Long Term Disability leave, and potential for future pay progression based on performance. Full-time opportunities come with more comprehensive benefits, including medical health insurance and a 401K plan.

When addressing a customer complaint, it’s essential to listen attentively to the customer's concerns and empathize with their situation. Acknowledge the issue, reassure them that you’ll find a solution, and clearly communicate the steps you will take to resolve it. Remember to remain positive and patient throughout the interaction.

When answering this question, share your personal experiences with beauty products, what aspects excite you, and how you’ve engaged with beauty brands in the past. Discuss any relevant experiences that showcase your passion, such as working in retail, discussing products with friends, or your journey in discovering beauty as a form of self-expression.

In a fast-paced environment, prioritization is key. I start by assessing the urgency of customer needs and store operations. I make a list of tasks and assess which ones directly impact the customer experience. I also communicate with my team to ensure we’re all aligned and can tackle priorities together.

Excellent customer service is about creating a memorable experience. It involves knowing your products, understanding the customers’ needs, and going above and beyond to ensure satisfaction. It's about being approachable, friendly, and responsive, making each interaction feel personal and valuable.

To promote a new product, I’d first engage the customer by asking about their current beauty routine or any particular needs they have. Based on their responses, I would explain the benefits of the new product and how it fits into their routine, perhaps offering a demonstration or trial if applicable.

Glossier's brand values focus on inclusivity, curiosity, community, and customer devotion. I'd discuss how these values resonate with me and how I would embody them in my role as a Sales Associate, ensuring that every customer feels welcomed and valued.

I stay updated on beauty trends by following industry blogs, social media channels, and influencers. I also participate in webinars and training sessions whenever possible to learn about new products and techniques, ensuring I can provide informed insights to customers.

Share a specific situation that highlights your teamwork skills. Describe your role, the actions you took to ensure collaboration, and the positive results achieved through effective communication and support for teammates.

If I didn’t know the answer, I would be honest with the customer and let them know I’d find the information for them. I’d either look up the answer or consult with a team member to ensure the customer gets accurate information, emphasizing our commitment to being resourceful and helpful.

When answering this question, articulate your passion for beauty and how Glossier’s values resonate with you. Mention specific aspects of the brand or community that inspire you and how you envision contributing to their mission as a Sales Associate.