Communications Manager - Merton Head Office

Who are we

Go-Ahead London is the capital’s largest bus company, operating over a quarter of London’s buses and serving millions of passengers every week. As part of our continued commitment to fostering a connected, informed, and engaged workforce, we are seeking an experienced Communications Manager to lead our internal communications strategy.

This is a pivotal role within the business, reporting directly to the Managing Director and responsible for setting the direction of internal communication and engagement across a large, operationally diverse workforce. With most employees based on the road or across multiple sites, the successful candidate will play a vital role in ensuring clear, consistent, and timely communication that reflects our company values and drives a strong organisational culture.

Responsibilities

Key Responsibilities:

• Strategic Leadership: Develop and implement a cohesive internal communications strategy that reaches all corners of our organisation and supports company-wide priorities.
• Content Oversight: Lead the production and delivery of high-quality communications through multiple channels, including digital platforms, newsletters, intranet, internal screens, and the Blink app.
• Digital Engagement: Oversee the rollout and management of the Blink app, maximising its use as a real-time engagement tool for our remote workforce.
• Team Management: Mentor and manage a small communications team, ensuring output is timely, relevant, and aligned with company standards.
• Employee Engagement: Drive initiatives that enhance employee voice, motivation, and connection, including campaigns, feedback mechanisms, and internal events.
• Internal Recruitment Support: Promote internal opportunities and career progression through structured communication campaigns, working closely with the Recruitment Team.
• Monitoring and Reporting: Track the effectiveness of communication initiatives and provide regular updates to senior management on key issues and workforce sentiment.
• Cross-functional Collaboration: Liaise with HR, Operations, and Go-Ahead Group Communications to ensure a joined-up approach to messaging and engagement activities.
• Platform Management: Oversee the Rewards Gateway communications, ensuring employees are informed and encouraged to access available benefits.

Candidate Profile:

Essential:

• Demonstrable experience in internal communications, preferably within a large or complex organisation.
• Proven ability to develop and execute communications strategies with measurable impact.
• Strong leadership skills and experience managing teams or projects.
• Exceptional written and verbal communication skills.
• Proficient in digital communication platforms and tools, including apps such as Blink.
• Experience engaging remote or frontline workers, particularly in operational environments.

Qualifications

Desirable:

• A degree in Communications, Marketing, or a related discipline.
• Experience in the transport sector or a similarly operational industry.
• Familiarity with recruitment communication and employer branding.

Why Join Us?

At Go-Ahead London, we are proud to invest in our people. This role provides an opportunity to directly shape the way thousands of colleagues connect with our business every day. You’ll work at the heart of a respected organisation making a positive impact on London’s transport network—where professional integrity, strategic thinking, and high standards of communication are essential.

This is a role for a confident and experienced communications professional who thrives in a fast-paced environment and is motivated by the challenge of connecting a dispersed workforce.

To Apply:Please submit your CV and a covering letter outlining your suitability for the role and your approach to internal communications.