Goals Consultant

About the Role 

Imagine you had the chance to shape the people practices and philosophies of thousands of companies across the globe. This is the focus of Lattice’s Advisory Services team, whose mission is to bring the most relevant, data-backed, forward-thinking, expert guidance to our customers’ People Strategies. And this will be your focus, as you revolutionize Lattice customers’ approach to, and execution of, Goals and OKRs. 

At Lattice, we have a unique opportunity to influence and enable thousands of companies as they seek to invest in their people. Our customers face many challenges as they tackle their biggest objectives: building and maintaining culture, instituting meaningful performance management processes, training and enabling their people managers, using data to make decisions about the future of their teams, and — very importantly — introducing and propagating Goals or OKR methodologies across their organizations.

As a Goals and OKR Specialist on the Lattice Advisory Services team, your primary responsibilities will be to work closely with our customers to develop and implement Goal/OKR processes that will help them achieve their desired business outcomes, as well as coach them to build strong organizational Goal habits. You will bring your expertise to bear, but will also be open to learning from customers, partners, and Latticians, to collaborate on a world-class experience for our customers.

In addition to this, and as you settle into your role delivering Goals services to our customers, you will have general responsibilities around identifying best practices, enabling teams internally, and working with the Lattice Advisory Services team to develop new offerings around Goals and OKRs.

• Consult and Evangelize Externally: You take a consultative approach and connect with customers. You excel at giving educated advice and get energy from storytelling. You leverage your experience and expertise to help set up our customers for success as they implement Goal or OKR programs.
• Educate and Coach: You will apply your strong communication and presentation skills as a host of our specialized OKR training programs, and you will be a trusted advisor to our customers’ executive teams as you directly lead high-impact workshops.
• Produce Best Practices: You have experience with and keep learning about cutting-edge Goals / OKRs practices and philosophies. You leverage this knowledge, set of interests and skill set to collaborate with the Advisory services team on developing best practices in the Goals space.  

You will report to the Sr. OKR Consultant on Lattice Advisory Services.

Responsibilities

• Consult with Lattice customers on their Goals-related strategic needs 
• Bring and maintain deep expertise and specialization in all things Goals — from goal creation, to goal methodology adoption, to OKRs — pulling from past experience, engagements with current customers, and ongoing research and training
• Guide customers through the Lattice process for Goal and OKR process definition and implementation
• Deliver some of our OKR Champ Camp offerings to guide Lattice customers across all segments build their Goal and OKR expertise
• Assist customers in leadership trainings and workshops 
• Constantly help evolve our world-class services offerings for customers who use Lattice to record their Goals or OKRs. 

Qualifications

• You have 2+ years of experience working in OKR implementation or consulting, both in devising systemic change management programs, as well as leading workshops / working directly with individuals on their OKRs 
• You have 2+ years of experience working with or on Business Operations teams
• You are an incredible speaker and presenter, comfortable delivering training or sharing concepts with customers or internal stakeholders
• You demonstrate interest and capacity for making an impact at a broad scale, be it across teams, companies or industries
• You demonstrate the ability to work independently and autonomously, but are compulsive about communicating proactively to keep your stakeholders and teammates informed
• You possess outstanding communication skills and the ability to collaborate cross-functionally
• You have experience in a growing startup / technology environment
• You are passionate about making our customers personally and professionally successful
• You are an excellent teammate who gives ideas to improve processes
• You show commitment to Lattice’s mission and values

Nice to have  

• Bachelor’s or Master’s Degree, preferably in the realm of Organizational Development, I/O Psychology or equivalent
• Experience working on a People / HR team, or working directly with People / HR team leaders
• Strong data acumen; comfortable with statistical analysis