Director, Leave & Disability Claim Operations

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

The Disability & Leave Claims Director will oversee the strategic and operational management of short-term disability, voluntary leave management, and integrated claims. This role is pivotal in driving operational efficiency, ensuring compliance with federal and state regulations, and leading a team of claims managers to deliver timely and effective claims processing. The Director will align strategic and departmental planning with company goals, fostering a workplace where empathy, integrity, and excellence thrive. By working closely with internal leaders and stakeholders, the Director will drive operational excellence, cultivate a culture of trust and collaboration, and ensure our clients receive the highest level of service.

The Contributions You'll Make:

• Leadership & Management: Lead, mentor, and empower a team of managers and claim professionals, cultivating a culture of high performance, resilience, and customer centricity.
• Decision-Making: Evaluate highly complex claims and situations, making informed decisions requiring judgment.
• Strategic Planning: Develop and implement forward-thinking strategies to optimize claim processing, enhance service delivery, and achieve organizational goals.
• Compliance: Ensure all claims are managed in strict accordance with federal, state, and company regulations, including FMLA, ADA, HIPAA, ERISA, and other relevant laws.
• Customer Service: Address escalated issues with empathy and provide innovative solutions to enhance customer satisfaction and loyalty.
• Quality Assurance: Monitor and adapt leadership oversight for claim management strategies based on quality audits results, customer feedback, and claim escalations.
• Continuous Improvement: Identify opportunities for technology and process improvements to enhance operational efficiency; evaluate and support initiatives that require higher-level support.
• Reporting & Analysis: Obtain, analyze, and present comprehensive reports on claim trends, performance metrics, and operational efficiencies to drive informed decision-making. Quickly pivot as needed to create data-driven action plans to improve organization and team performance.
• Collaboration: Partner with peers and other internal leaders to align departmental goals with the global Claims vision and broader Voya strategy. 
• Resource Management: Manage demand and capacity to ensure optimal resource allocation.
• Industry Awareness: Stay current with industry trends and changes in regulations related to disability and leave claims.
• Additional Duties: Perform other duties and projects as assigned.

Minimum Knowledge & Experience:

• Bachelor’s Degree in related or complementary field.
• Minimum 7-10 years of experience in the disability and leave management claims space, with at least five years in a leadership role.
• Deep understanding of disability and leave claim regulations, industry standards, and best practices.
• Experience leading large, complex projects and managing cross-functional resources.
• Ability to manage multiple high-priority initiatives and adapt to changing business needs.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Outstanding interpersonal and influencing skills, with the ability to build and maintain relationships with senior leadership and external partners.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.