Job details

Senior Director, Professional Services and Customer Success

GoGuardian is an outcomes-focused learning company dedicated to building better educational environments. We’re seeking a Senior Director, Professional Services & Customer Success to lead our team, providing best-in-class customer support and developing professional services for our products.

Skills

10+ years in SaaS services & support
Experience in K-12 and Higher Education
Strong analytical and strategic planning skills
Sales process optimization expertise
Excellent communication skills

Responsibilities

Own professional services and support strategy
Lead Customer Success & Support teams
Develop, define and launch Professional Services offerings
Manage and develop a high performing team
Partner with cross-functional stakeholders

Education

Bachelor's degree preferred
Advanced degree or relevant certification is a plus

Benefits

Competitive pay
Health insurance
401(k) matching
Flexible time off and paid holidays
Wellness programs and personal development funds

To read the complete job description, please click on the ‘Apply’ button

GoGuardian Glassdoor Company Review

4.3

GoGuardian DE&I Review

4.2

CEO of GoGuardian

Advait Shinde

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By GoGuardian

GoGuardian partners with schools to help keep kids safe and engaged with powerful, easy-to-use filtering, classroom management, and school mental health tools.

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