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Systems Administrator/IT Support

Systems Administrator/IT Support

Industry: Importing, distribution, and ecommerce

Location: Headquarters in Tallahassee, FL

Schedule: Generally 8:30am - 5:30pm Eastern Time with some flexibility

Compensation: Annual salary $70k+ commensurate with experience + a full benefit package (see below for details)

Summary of Qualifications:

    • 3+ years of Systems Administration work experience with technical support, help desk, administration with a Microsoft Environment,
    • Bachelor's Degree in CS, IT, MIS, or Computer Sciences preferred, but not mandatory.
    • Currently lives in Tallahassee, FL or willing to relocate

~~~

About us: Golden Lighting, a nationally recognized brand, is a growing company of about 30+ employees specializing in the design and manufacture of residential lighting products. We are a privately held company (not a publicly traded one), which means we make business decisions that benefit our employees and customers instead of focusing on increasing the share value of outside investors. We are also not a start-up company that could close shop if the next round of venture capital doesn't come through. One of our core values is being innovative within our industry, and we are constantly researching new product trends, more streamlined ways of operating, and new technologies to develop. As we continue to expand our company, we find ourselves needing to add a knowledgable Systems Administrator to our team.

About the position: The Systems Administrator/IT Support Technician is a key player who maintains and supports the integrity of the IT operating system environment and various computer systems. This person also maintains integrations between core systems and third-party platforms. Besides the IT maintenance and troubleshooting tasks, this person will also contribute on strategic IT projects that will be crucial to Golden Lighting's future growth.

We think you'll be a good fit for the role if you:

  • Thrive on solving IT problems
  • Love helping others
  • Are extremely detail oriented and organized
  • Are naturally curious and like to dig into issues
  • Enjoy learning new technologies and methodologies
  • Take initiative and need little oversight
  • Love working as a team player
  • Enjoy working with both hardware and software

If this sounds like you, please read on!
~~~

Essential Tasks of the Ecommerce Account Manager:

  • Manage and set users' device software and hardware
  • Manage inventory of assigned hardware and user licenses
  • Setup and manage shared devices including printers, TVs, projectors, Zebra printers, and server room equipment
  • Maintain the on-premises and cloud servers including file maintenance, access control, regularly-scheduled audits, and back-up/recovery
  • Manage and troubleshoot the internal network including WiFi and phones
  • Maintain and train for security including password management, firewall management, administrator security policies, access controls, and device security
  • Manage communication platforms including email, MS Teams, and Text-em-All
  • Internal application support for NetSuite, Streamline, Sales Layer, Rippling, Proxmox, Linux, ConnectWise Screen Connect, UniFi systems, Apple Business Manager, Wasabi/S3 storage, Microsoft (Exchange Online, Entra, Intune) and RPA software
  • Troubleshoot EDI systems and connections
  • Create automated checks of the data feeds to ensure the systems are communicating correctly
  • Provide technical support and consultations internally
  • Communicate effectively between Golden employees and partner companies to aid in resolving production-halting problems and improve processes or equipment

We recognize that this System Administrator / IT Support Technician roles carries a lot of different duties. If you are intrigued by this job description and possess minimum requirements, we encourage you to apply even if you do not meet all of the preferred requirements.

This job might be for you if you:

  • Have 3+ years of relevant IT work experience, particularly with help desk, technical support, user management, and administration within a Microsoft or similar environment (mandatory)
  • Have earned a college degree in IT, MIS, or a related field (preferred but not mandatory)
  • Currently live in Tallahassee, FL or is willing to relocate (mandatory)
  • Have experience with Microsoft 365 license and user management (preferred)
  • Are experienced working with NetSuite, TMS or other ERP/WMS systems (preferred)
  • Have strong written and verbal communication skills
  • Have the ability to pick up new concepts and learn new computer programs with ease
  • Have experience handling multiple priorities in a fast-paced environment
  • Have the ability to work both independently and on a team
  • Have a high drive to achieve goals despite setbacks or obstacles
  • Have the ability to build excellent working relationships internally and externally to achieve goals
  • Can successfully pass a background check and drug screening 

Here at Golden Lighting, we understand that highly satisfied employees are key to a thriving business. This is why we offer:

  • A workplace culture that supports collaboration, teamwork, and professional growth
  • Competitive annual salary that is commensurate with experience (salary expectations will be discussed very early in the application process)
  • 90% employer-paid health, dental, and vision insurance (available first of the month after 60 days of FT employment, family plans are available too)
  • 100% employer-paid life insurance (up to $50,000, with the option to purchase additional coverage)
  • Matching contributions to a 401k retirement account (4% match, available first of the month after 90 days of FT employment)
  • Paid holidays and vacation day accrual which begins immediately
  • Numerous team-building activities

~~~

If you think you’d be a good fit, we’d love to see you apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Average salary estimate

$70000 / YEARLY (est.)
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$70000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Systems Administrator/IT Support, Golden Lighting

Join Golden Lighting as a Systems Administrator/IT Support Technician, where you'll step into a dynamic role at our headquarters in Tallahassee, FL. With over 30 dedicated employees, we don’t just sell lighting products; we focus on innovative solutions within the residential lighting industry. As part of our IT team, your responsibilities will be crucial in maintaining the integrity of our IT operating systems and ensuring smooth integration between our core systems and third-party platforms. You’ll thrive in an environment that values problem-solvers, helping hands, and tech enthusiasts who love to dive into issues headfirst. Your day-to-day will involve everything from managing user device software and inventory to maintaining cloud servers, troubleshooting networks, and providing internal application support. We're looking for someone who is highly organized, detail-oriented, and enjoys both hardware and software alike. Having 3+ years of relevant experience in a Microsoft environment gives you the edge we need, and those extra skills in ERP systems like NetSuite are a big plus. At Golden Lighting, we believe our employees come first, and that’s why we offer a competitive salary, comprehensive benefits, and a culture that encourages collaboration and growth. If you're passionate about technology, eager to learn, and ready to make a difference within a supportive team environment, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Systems Administrator/IT Support Role at Golden Lighting
What are the main responsibilities of a Systems Administrator/IT Support Technician at Golden Lighting?

As a Systems Administrator/IT Support Technician at Golden Lighting, your primary responsibilities include managing the software and hardware for user devices, maintaining the integrity of both on-premises and cloud servers, and troubleshooting the internal network. You'll also be responsible for maintaining security protocols, providing internal application support, and communicating effectively with both employees and partner companies to resolve issues.

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What qualifications do I need to apply for the Systems Administrator/IT Support role at Golden Lighting?

To apply for the Systems Administrator/IT Support position at Golden Lighting, candidates should have at least 3 years of relevant work experience in IT, particularly in help desk support and administration within a Microsoft environment. A Bachelor's degree in IT, MIS, or a related field is preferred but not mandatory. Experience with Microsoft 365 and ERP systems such as NetSuite is a plus.

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What is the work schedule for the Systems Administrator/IT Support position at Golden Lighting?

The Systems Administrator/IT Support role at Golden Lighting generally follows a schedule from 8:30 am to 5:30 pm Eastern Time, with some flexibility. This allows for a healthy work-life balance while engaging in critical IT projects and support tasks that facilitate our company’s growth.

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What benefits can I expect as a Systems Administrator/IT Support at Golden Lighting?

As a Systems Administrator/IT Support Technician at Golden Lighting, you'll enjoy a comprehensive benefits package that includes 90% employer-paid health, dental, and vision insurance, 100% employer-paid life insurance, a 401k retirement plan with matching contributions, paid holidays, and immediate vacation accrual. We believe that supportive benefits contribute to employee satisfaction and productivity.

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How does Golden Lighting support professional growth for Systems Administrator/IT Support Technicians?

Golden Lighting values collaboration and professional growth within our workplace culture. We encourage our Systems Administrator/IT Support Technicians to engage in team-building activities, continuous learning opportunities, and collaborative projects that enhance their skills and foster personal and career development.

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Common Interview Questions for Systems Administrator/IT Support
Can you describe your experience with technical support in a Microsoft environment?

In preparation for this question, think of specific examples from your previous roles where you successfully provided technical support in a Microsoft environment. Mention the tools you used, any challenges faced, and how you resolved issues. Highlight your ability to communicate effectively with users who may not be tech-savvy.

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How do you prioritize tasks in a fast-paced IT environment?

When answering this question, describe your approach to task management, perhaps by using a method like the Eisenhower Matrix or other prioritization techniques. Provide a real-life example where your prioritization led to successful project completion or issue resolution, emphasizing your ability to remain organized under pressure.

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What strategies do you use to maintain security in IT environments?

Discuss your awareness of cybersecurity best practices, such as password management, firewall setups, and regular audits. Share specific strategies you've implemented in past roles to ensure data integrity and security. This could involve employee training, applications you’ve used, or policies you've helped enforce.

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Describe a challenging IT project you worked on. How did you overcome the challenges?

Prepare a story that outlines the project's scope, your role, and the specific challenges you faced. Highlight the problem-solving steps you took, any teamwork involved, and the ultimate outcome. Make sure to emphasize any learnings that can be applied in future projects.

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How do you stay updated with the latest technologies and trends in IT?

Discuss your commitment to continuous learning through resources like online courses, tech blogs, webinars, or industry forums. Highlight how staying informed benefits your work and the teams you support. Mention any certifications you’re pursuing or recent trends you've explored.

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Can you explain your experience with cloud servers and data backup solutions?

In your response, detail your hands-on experience with cloud technologies, such as maintaining cloud servers or managing backups. Highlight specific platforms you've worked with and how you ensured data security and accessibility through regular backups and recovery plans.

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How do you approach troubleshooting network issues?

Present your systematic approach to troubleshooting network problems. Discuss tools you've used, steps you take to identify issues (like diagnosing connectivity problems or checking IP addresses), and how you effectively communicate with users during outages.

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What role does communication play in your work as IT support?

Emphasize the importance of clear communication in IT support roles. Provide examples of how you’ve tailored your communication style to suit different user experiences, ensuring that even non-technical users can understand complex IT issues.

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What applications and systems have you supported in your previous roles?

Prepare a list of software and systems you've supported, such as specific ERP systems like NetSuite or any other technologies mentioned in the job description. Describe your role in supporting these applications and how your contributions aided in their operational efficiency.

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Why do you want to work for Golden Lighting as a Systems Administrator/IT Support?

This is your chance to express genuine interest in Golden Lighting. Research the company culture and values, and discuss how they align with your personal and professional goals. Share your enthusiasm for contributing to a company known for innovation and teamwork.

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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
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Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
MATCH
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TEAM SIZE
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 22, 2025

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