Systems Administrator/IT Support

Systems Administrator/IT Support

Industry: Importing, distribution, and ecommerce

Location: Headquarters in Tallahassee, FL

Schedule: Generally 8:30am - 5:30pm Eastern Time with some flexibility

Compensation: Annual salary $70k+ commensurate with experience + a full benefit package (see below for details)

Summary of Qualifications:

• 3+ years of Systems Administration work experience with technical support, help desk, administration with a Microsoft Environment,
• Bachelor's Degree in CS, IT, MIS, or Computer Sciences preferred, but not mandatory.
• Currently lives in Tallahassee, FL or willing to relocate

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About us: Golden Lighting, a nationally recognized brand, is a growing company of about 30+ employees specializing in the design and manufacture of residential lighting products. We are a privately held company (not a publicly traded one), which means we make business decisions that benefit our employees and customers instead of focusing on increasing the share value of outside investors. We are also not a start-up company that could close shop if the next round of venture capital doesn't come through. One of our core values is being innovative within our industry, and we are constantly researching new product trends, more streamlined ways of operating, and new technologies to develop. As we continue to expand our company, we find ourselves needing to add a knowledgable Systems Administrator to our team.

About the position: The Systems Administrator/IT Support Technician is a key player who maintains and supports the integrity of the IT operating system environment and various computer systems. This person also maintains integrations between core systems and third-party platforms. Besides the IT maintenance and troubleshooting tasks, this person will also contribute on strategic IT projects that will be crucial to Golden Lighting's future growth.

We think you'll be a good fit for the role if you:

• Thrive on solving IT problems
• Love helping others
• Are extremely detail oriented and organized
• Are naturally curious and like to dig into issues
• Enjoy learning new technologies and methodologies
• Take initiative and need little oversight
• Love working as a team player
• Enjoy working with both hardware and software

If this sounds like you, please read on!
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Essential Tasks of the Ecommerce Account Manager:

• Manage and set users' device software and hardware

• Manage inventory of assigned hardware and user licenses
• Setup and manage shared devices including printers, TVs, projectors, Zebra printers, and server room equipment
• Maintain the on-premises and cloud servers including file maintenance, access control, regularly-scheduled audits, and back-up/recovery
• Manage and troubleshoot the internal network including WiFi and phones
• Maintain and train for security including password management, firewall management, administrator security policies, access controls, and device security
• Manage communication platforms including email, MS Teams, and Text-em-All
• Internal application support for NetSuite, Streamline, Sales Layer, Rippling, Proxmox, Linux, ConnectWise Screen Connect, UniFi systems, Apple Business Manager, Wasabi/S3 storage, Microsoft (Exchange Online, Entra, Intune) and RPA software
• Troubleshoot EDI systems and connections
• Create automated checks of the data feeds to ensure the systems are communicating correctly
• Provide technical support and consultations internally
• Communicate effectively between Golden employees and partner companies to aid in resolving production-halting problems and improve processes or equipment

We recognize that this System Administrator / IT Support Technician roles carries a lot of different duties. If you are intrigued by this job description and possess minimum requirements, we encourage you to apply even if you do not meet all of the preferred requirements.

This job might be for you if you:

• Have 3+ years of relevant IT work experience, particularly with help desk, technical support, user management, and administration within a Microsoft or similar environment (mandatory)
• Have earned a college degree in IT, MIS, or a related field (preferred but not mandatory)
• Currently live in Tallahassee, FL or is willing to relocate (mandatory)
• Have experience with Microsoft 365 license and user management (preferred)
• Are experienced working with NetSuite, TMS or other ERP/WMS systems (preferred)
• Have strong written and verbal communication skills
• Have the ability to pick up new concepts and learn new computer programs with ease
• Have experience handling multiple priorities in a fast-paced environment
• Have the ability to work both independently and on a team
• Have a high drive to achieve goals despite setbacks or obstacles
• Have the ability to build excellent working relationships internally and externally to achieve goals
• Can successfully pass a background check and drug screening 

Here at Golden Lighting, we understand that highly satisfied employees are key to a thriving business. This is why we offer:

• A workplace culture that supports collaboration, teamwork, and professional growth
• Competitive annual salary that is commensurate with experience (salary expectations will be discussed very early in the application process)
• 90% employer-paid health, dental, and vision insurance (available first of the month after 60 days of FT employment, family plans are available too)
• 100% employer-paid life insurance (up to $50,000, with the option to purchase additional coverage)
• Matching contributions to a 401k retirement account (4% match, available first of the month after 90 days of FT employment)
• Paid holidays and vacation day accrual which begins immediately
• Numerous team-building activities

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If you think you’d be a good fit, we’d love to see you apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.