Scheduler

The Scheduler at GoNetspeed is responsible for optimizing the daily schedules of our Install and Drop Technicians within a geographical region. This includes coordinating with supervisors, customers, and teams to enhance communication and ensure timely service delivery.

To be successful as a Scheduler at GoNetspeed, candidates should be detail-oriented, possess strong organizational skills, have experience with scheduling and telecommunications operations, and be proficient in software like Excel and Word.

GoNetspeed offers a robust benefits package for its employees, which includes 401(k) with matching, health insurance, dental coverage, paid time off, flexible spending accounts, and more. Employees can enjoy a comprehensive benefits experience that supports their personal and professional growth.

The Scheduler position at GoNetspeed typically requires full-time hours from 8:30 AM to 4:30 PM, and may follow either a Tues-Sat or Mon-Fri schedule, providing flexibility while ensuring coverage for our critical operations.

As a Scheduler at GoNetspeed, you can expect a dynamic, fast-paced work environment that encourages collaboration among teams. The culture is built on communication and teamwork to achieve shared goals while providing essential services to the community.

Ideal candidates for the Scheduler role at GoNetspeed should have 1 to 2 years of office or clerical experience, with a preference for those who have worked in scheduling, dispatch, or customer service roles, especially within utility or telecommunications industries.

The Scheduler plays a vital role in customer satisfaction by effectively managing and communicating scheduling changes. This ensures that customers are informed in real-time, leading to a more reliable service experience which is paramount to GoNetspeed’s mission.

To effectively manage a technician's schedule, I prioritize tasks based on urgency and efficiency, utilizing software tools to track availability and optimize the routing. Open communication with the technicians ensures any adjustments can be handled promptly.

When faced with a scheduling conflict, I first assess the impact on all involved parties. I communicate directly with the affected technicians and customers to find a mutually agreeable solution, such as adjusting the schedule or rescheduling the service in a respectful manner.

I ensure clear communication with customers by providing them timely updates on their service appointments. This includes informing them of any changes as soon as they arise through phone calls or emails, ensuring they feel valued and informed throughout the process.

I am proficient in using various scheduling and management software, including Excel for planning schedules, as well as CRM tools that track customer interactions and technician workloads to optimize efficiency.

In high-pressure situations, I maintain a calm demeanor, prioritize tasks based on deadlines, and communicate any potential delays to relevant parties. This organized approach minimizes chaos and ensures that urgent matters are addressed first.

My experience with customer service includes actively listening to concerns, providing immediate solutions, and following up to ensure satisfaction. Building rapport with clients leads to a more positive service experience and potential long-term relationships.

I implement a systematic approach to track unscheduled service orders by maintaining a dedicated tracking sheet. I prioritize outreach based on urgency and ensure to have regular follow-ups to schedule these appointments promptly.

I prioritize technician workloads by assessing the urgency of service requests, ensuring that the most critical tasks are addressed first while balancing the workload evenly to prevent burnout and maximize productivity.

To ensure compliance with company policies while scheduling, I stay informed of all relevant guidelines. I double-check that every scheduling decision aligns with our company's practices and maintain accurate records for all appointments.

I'm motivated to work as a Scheduler at GoNetspeed because I value the importance of connecting communities through reliable Internet services. Being part of a team that facilitates this goal while enhancing customer experiences through effective scheduling is incredibly rewarding.