Lead Service Technician II - Broward County, FL

As a Lead Service Technician II at Heritage Service Group, you will be responsible for diagnosing, troubleshooting, and repairing various types of commercial kitchen equipment and refrigeration systems. This includes a range of devices from grills to walk-in coolers. In your role, you'll communicate repair status updates with clients and maintain a stock of necessary parts to ensure efficient service.

To qualify for the Lead Service Technician II position at Heritage Service Group, you should have a minimum of three years of experience in commercial kitchen repair or refrigeration/HVAC service and repair. You will also need a valid driver's license and a good driving record. Additional certifications like a Journeyman License or CFESA certification are beneficial but not required.

Heritage Service Group offers a fantastic benefits package for Lead Service Technician II employees, including a sign-on bonus for experienced technicians, a company vehicle, cell phone, and uniforms. You'll also enjoy continuing education opportunities, a generous 401k plan with profit sharing, paid holidays, medical and dental benefits, and both short-term and long-term disability insurance.

At Heritage Service Group, we are committed to your professional growth. As a Lead Service Technician II, you will have access to continuing education opportunities and industry certifications that will help you stay current in your field and advance your career.

Heritage Service Group fosters a positive and inclusive work environment. As a Lead Service Technician II, you'll work independently but will also be part of a supportive team. The company is dedicated to celebrating diversity and ensuring all employees feel valued and engaged.

The work schedule for a Lead Service Technician II at Heritage Service Group may vary based on service demands, including on-call requirements. Flexibility and readiness to handle emergency service calls are important aspects of the job.

Critical skills for a Lead Service Technician II at Heritage Service Group include strong diagnostic abilities, attention to detail, excellent communication skills, and a safety-minded approach to work. An electrical or mechanical background, plus any additional certifications, can be beneficial in excelling in this role.

In diagnosing a malfunctioning kitchen appliance, I first gather as much information as possible from the client about the symptoms they're experiencing. I then perform a systematic inspection of the unit, checking electrical connections, components, and any error codes. This methodical approach helps narrow down the potential issues effectively.

Once, I faced a particularly challenging problem with a commercial oven that had intermittent heating issues. After thorough inspections and reviewing the wiring diagrams, I discovered a bad relay. I replaced it and ensured all connections were secure, which ultimately restored the oven's functionality.

When communicating with customers about repair updates, I prioritize clarity and transparency. I inform them about the diagnosis, estimated repair time, and the parts needed. Providing a straightforward explanation reassures customers and builds trust.

Maintaining safety in commercial kitchens involves using personal protective equipment, being aware of my surroundings, and following safety protocols precisely. Moreover, I ensure that all equipment is disconnected from power sources before starting any repairs to prevent accidents.

To ensure my service vehicle is stocked with necessary parts for repairs, I conduct routine audits of the inventory, referencing a list of commonly used parts for each type of equipment. This proactive approach allows me to minimize downtime and be prepared for most service calls.

During peak service times, I manage my on-call duties by being well-organized and prepared. This includes balancing my schedule to allow for flexibility and ensuring I'm ready to respond quickly to urgent service requests without compromising service quality.

My experience with HVAC systems has been comprehensive, as I have dealt extensively with both installation and repair. From managing refrigeration cycles to troubleshooting faulty components, I've gained a strong understanding of how to maintain these intricate systems effectively.

To stay updated with the latest industry practices and technologies, I regularly participate in training sessions and workshops. Additionally, I read trade publications and engage with professional forums to keep abreast of innovations in commercial kitchen repair and service.

Once, while responding to a service call at a busy restaurant, I had to solve an equipment issue independently. I assessed the problem quickly, implemented the repairs efficiently while minimizing downtime, and communicated effectively with the staff, ensuring their operation continued smoothly.

What motivates me the most as a Lead Service Technician II is the satisfaction of solving complex problems and helping businesses maintain their operations. Knowing that my efforts contribute directly to client success keeps me driven and passionate about my work.