Job details
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Customer Success Manager PST (Remote, USA)
Join our Success team at Grafana Labs to drive product adoption through impactful engagements, maximize customer value, and build strong partnerships with customers.
Skills
- Technical experience with Open Source technologies or Metrics/Monitoring/Observability
- Strong project management skills
- Excellent written and oral communication skills
- Self-motivated and detail-oriented
- Ability to multitask in a fast-moving startup environment
Responsibilities
- Proactively manage a book of business to drive product adoption and ensure customer satisfaction
- Iterate on the Customer Success framework to provide value at scale
- Collaborate with sales team to develop joint account plans and identify growth opportunities
- Manage post-sales experience including onboarding, optimization, and upsell opportunities
- Conduct virtual and onsite meetings to drive product adoption and retention
- Communicate effectively with customers and internal teams to provide feedback on products
- Proactively drive expansion revenue opportunities based on customer needs
- Enhance customer documentation and create internal enablement material
Benefits
- OTE compensation range $191,000 - $229,000
- Equity, bonus and other benefits as per Grafana Labs careers page
To read the complete job description, please click on the ‘Apply’ button
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By
Grafana Labs
Grafana Labs is the company behind Grafana, Loki, Mimir and Tempo, the leading open source software for visualizing operational data.
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CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Mental Health Resources
Learning & Development
Flex-Friendly
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$191,000/yr - $229,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 24, 2024
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