Job details
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Support Engineer (Remote, United States CT, PST, EST, )
Grafana Labs is looking for an experienced Support Engineer to join its fast-growing Customer Experience team. This role focuses on providing specialized support for Grafana Labs customers, covering the entire observability stack.
Skills
- Observability knowledge
- Cloud systems administration
- Containerization
- DevOps
- Strong troubleshooting skills
- Excellent communication skills
Responsibilities
- Debugging customer issues by replicating them in lab environments
- Utilizing SSO/SAML experience to secure Grafana instances
- Evaluating errors or discrepancies within customer dashboard panels
- Reviewing configuration files and recommending best practices
- Troubleshooting connectivity to various data sources and plugins
- Opening GitHub issues and partnering with software developers
- Assessing performance issues with queries, visualizations, and alerting
- Managing customer cases via various communication channels
- Contributing to the internal knowledge base
- Informing customers about new features and functionality
- Gathering customer feedback for other teams
- Providing training to new and existing team members
Education
- Relevant bachelor’s degree or equivalent experience
Benefits
- Equity
- Bonus (if applicable)
- Comprehensive health benefits
- Flexible work hours
To read the complete job description, please click on the ‘Apply’ button
Grafana Labs Glassdoor Company Review
Raj Dutt
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By
Grafana Labs
Grafana Labs is the company behind Grafana, Loki, Mimir and Tempo, the leading open source software for visualizing operational data.
138 jobs
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Mental Health Resources
Learning & Development
Flex-Friendly
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$105,639/yr - $126,766/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 26, 2024
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