Robotics Field Applications Engineer
Summary
Headquartered in sunny Los Angeles, GrayMatter Robotics is an AI robotics company that empowers people with smart robot assistants designed for tedious and ergonomically challenging tasks. We bundle our AI software with off-the-shelf robots, sensors, and tools to create application-specific turnkey solutions for customers through a Robot-as-a-Service (RaaS) format.
As a Robotics Field Applications Engineer, you will join our Customer Success Team to help customers with initial setup, training, and ongoing support for our products. You will own the collection of customer requirements & feedback, work with internal engineering teams to improve the product, and identify new opportunities within the customer account. You will be instrumental in supporting the customers we serve, empowering the incredible people who are the backbone of the economy.
Role & Responsibilities
Make service calls to the customer when issues cannot be resolved over the phone.
Respond to customer texts and calls on the use of the system
Work with the product and engineering teams to improve both the customer experience as well as the Field Application Engineer experience.
Support local customer as needed. Regular visits required
Preventative maintainance and troubleshooting
In downtime assist other departments remotely
Minimum Quals
2+ years of industry experience demonstrating hands-on Hardware/Software skills, experience with manufacturing automation or similar field
Demonstrate knowledge in troubleshooting and use of tools, hand tools, power tools, measurement tools, etc.
Effective communication skills and strong interpersonal skills to work with internal and external stakeholders
Perform multiple tasks concurrently and respond to emergency situations effectively
Ability to communicate technical/complex information both verbally and in writing. Documentation is key.
Ability to solve technical problems effectively, efficiently, and independently
Willing to travel up to 75% of the time and work with customers at their sites nationwide (mostly located along the east coast)
Preferred Quals
Bachelor’s Degree in Engineering (or a related discipline), or equivalent professional experience
Familiar with industrial facilities and equipment
Experience resolving software and hardware challenges in complex cyber-physical systems
Basic experience with ROS, Python, and/or C++ coding
GrayMatter Robotics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage and embrace applicants of all backgrounds to apply!
GrayMatter Robotics is committed to providing reasonable accommodations for candidates with disabilities. If you believe you require accommodations during the recruiting process, please contact accommodations@graymatter-robotics.com to submit your request.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation for this position includes the base salary range of $60,000-$80,000 USD plus equity. We also provide comprehensive benefits and perks which include but are not limited to unlimited PTO, 401(k) plan + employer match, regular offsite events, a discretionary fund for enhancing productivity and so much more!
Average salary estimate
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Are you ready to dive into the world of robotics and customer success? As a Robotics Field Applications Engineer at GrayMatter Robotics, headquartered in sunny Los Angeles, you'll have the unique opportunity to work with cutting-edge AI robotics technology designed to transform tedious tasks into streamlined processes. Joining our Customer Success Team means you'll play a pivotal role in helping customers set up, train, and receive ongoing support for our innovative products. You'll be the go-to expert in collecting customer feedback and requirements while collaborating closely with our engineering teams to enhance our offerings. With your hands-on experience in hardware and software, you will troubleshoot issues both remotely and in person, making service calls as necessary. If you enjoy preventing problems before they arise and have a passion for empowering others in the workforce, this role is perfect for you! You're not just solving technical challenges; you're making a tangible impact on the economy by supporting the incredible people who rely on our robotics solutions. Get ready for an exciting adventure where you’ll frequently visit customer sites, mostly along the East Coast, providing training and personalized assistance. Whether you’re using hand tools or diving into software challenges, your technical expertise will shine. At GrayMatter Robotics, we celebrate diversity and are committed to inclusivity. If you're eager for a role that blends technical acumen with customer interaction, we want to hear from you!
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