Job details

Customer Support Engineer, Gridwise Analytics - Barcelona (Hybrid)

Gridwise is on a mission to improve the way people and goods move. We started by empowering the gig workers themselves who move us and our goods with our market-leading gig worker mobile application. Over time, we’ve expanded our efforts to enable other key enterprises who impact people and goods movement - service providers, enterprises, retailers, and more - through our Gridwise Analytics mobility insights platform.

As the leading business application for gig economy drivers, Gridwise helps them maximize their earnings and track their performance across gig platforms, all in one place. We're a rapidly growing, venture-backed company that's developed market-leading solutions to enable gig workers and enterprises to leverage the most powerful gig mobility data insights in the industry.

By equipping one of the largest gig-driver networks in the mobility industry, representing 10% of all US gig drivers, Gridwise has amassed the most comprehensive gig mobility dataset out there. This means we're uniquely positioned to make waves in a $50B data-as-a-service opportunity through our B2B offering, Gridwise Analytics.

At Gridwise, we're on a mission to become the go-to operating platform for gig drivers and offer solutions that empower the entire ecosystem, improving the way people and goods move. We're proud to support a growing community of independent workers who are revolutionizing the mobility industry, one trip or delivery at a time.

The Role

Gridwise is seeking a highly motivated and analytical Customer Support Engineer to join our Gridwise Analytics team to help grow our data product and contribute to the continued innovation of our market-leading analytics platform capabilities. You will be responsible for the technical support of data customers in various stages of the sales lifecycle and will collaborate cross functionally to ensure reliable delivery of our gig mobility and geolocation datasets.

What you're responsible for

Support our Success team in guiding new customers through the onboarding process ensuring smooth, efficient, and accurate setup and delivery of data
Collaborate with Success and Engineering teams to resolve and/or escalate customer questions, concerns, or data quality issues
Develop workflows to triage, document, and track customer issues and resolutions using our support ticketing system
Build automated tools and integrations that streamline support processes and increase visibility across teams
Generate and deliver standard or custom data samples for prospective customers during the pre-sale product evaluation process
Monitor data quality dashboards and define processes for proactively addressing customer impacting issues
Collaborate with our Success and team to contribute to the development of support resources, including FAQs, knowledge base articles, and training materials

What we're looking for

3+ years of experience in a technical support role for a B2B data or software product
Proficiency in SQL and Python
Experience interacting with databases and working with large datasets
Familiarity with business intelligence and data analysis tools (e.g. Looker, Tableau, etc.)
Experience with software monitoring and alerting tools (e.g. Grafana)
Strong analytical and communication skills with attention to technical detail
Must be willing to work US hours

Exceptional candidates may have

Specific familiarity with Google Cloud’s data products and technologies

Experience working with large geospatial and geographical datasets
Experience deploying production cloud resources on GCP, AWS, etc.
Prior early-stage startup or data analytics company experience

Gridwise could be a good fit for you if you

Are self starter who enjoys having autonomy in how they work
Want to work with authentic people who embody diversity and are true to ourselves
Want to be at a company that values your professional growth and empowerment
Are looking for a cohesive team that cares about each other’s well-being

Why do people work at Gridwise?

We are a remote-first culture- you work where you want and have flexibility on when you work
You're surrounded by smart people who work their ass off - and have fun while doing it!
Your work has a direct impact on the lives of gig workers and the way people and goods move at scale
Your professional growth is one of our core company values and is invested in by us

What we offer