Your Mission

At Wise, we are fully devoted to our Mission: Money without borders. Instant, convenient, and eventually free. And we know that we can only get there if we are investing strategically to be able to expand fast and grow further.

Wise has pioneered new ways to transfer money across borders. Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking. With over 16 million+ happy customers we're already moving more than £9 billion in cross-border transactions a month. We serve a wide range of customers from personal users, freelancers, small businesses to enterprise businesses and banks.

Your mission will be to deeply understand the needs of North American customers and help your team to focus on solving their most critical problems.

The focus of this team is to ensure that money moves in and out of Wise in the most seamless, cost-effective, convenient, and fast way for customers. The goal for you, in this role will be to focus on and affect the parts of our product that will help us scale 10x as we enable core functionality for global money transfers. Our current teams work on problems across domains that result in more US customers using the Wise Multi-Currency Account.

Some examples:

• Adding local payment methods and integrations
• Work on the future of Wise's US payment infrastructure by talking with industry partners and regulating bodies to influence the next generation of payment methods (FedNow, RTP)
• Find new ways to let customers move money in and out of the Wise ecosystem (new payment methods, point of entry via partnerships, improving existing experience via API and our Website or App)
• Find, design and build new ways to increase payment limits, speeds and decreasing prices by innovating with our banks partners

Here's how you'll contribute to our North America Regional team

• Ensuring your team spends their time on high-value areas, sorting signal from noise as necessary
• You'll truly understand our customers and the impact our product has on their lives
• Unblocking execution across the team when it gets stuck by owning the details and being a true partner to engineers, spotting problems before they take root, and escalating or resolving them
• You'll guide your team to focus on, build and ship the features that make the Wise Account the best international banking solution in the US
• Building conviction on high-value areas and challenging them if there are faster or more effective ways to grow the market
• You'll inspire a team environment where ideas are shared and openness is valued
• (Eventually) hiring, onboarding new team members across the team
• You'll help us scale-up and build a world class global banking product that impacts millions of customers
• You'll make contributions to the wider product goals of the company to achieve our Mission: Money without borders

What does it take?

• You're passionate about building high quality products, working on truly impactful challenges and taking full ownership of the customer journey
• You are hands-on and enjoy delivering features - You have a natural curiosity for how the product is put together and passion for building it
• Ability to get the team to dream big, align on a commonly agreed vision, and draw a clear path to get there, enabling your team to solve complex problems by breaking them down into small iterative steps of incremental value
• Empathy for customers and ability to quickly identify the problems worth solving, explaining your rationale with data (rather than assumptions and truisms)
• Helping your team make data-driven decisions by providing feedback on architecture and approach
• Willingness to always learn and improve, whether it's interviewing customers, designing UIs, writing code, or modeling growth
• You're data-driven – You are able to prioritise the value you can add to customers, and get the entire company behind you telling a story with the data you have enquired.

Some extra skills that are great (but not essential)

• Knowledge of the US and Canadian payment systems and fintech ecosystem
• Ability to self-serve analytically - experience of using SQL, or BI tools like Looker or Tableau
• You have worked with external vendors before and you feel comfortable negotiating with them

What does success look like?

• You'll guide your team to focus on, build and ship the features that make the Wise Account the best international banking solution in the US
• You'll understand our customers and the impact our product has on their lives
• You'll make contributions to the wider product goals of the company
• You'll inspire a team environment where ideas are shared and openness is valued
• You'll help us scale-up and build a world class global banking product that impacts millions of customers

Our Offer

• Base salary: $220k - $280k gross / year base (based on experience & interview outcomes)
• Restricted Stock Units (RSUs): https://www.wise.jobs/2021/03/26/the-true-value-of-stock-in-a-high-growth-company-like-wise/
• Numerous amount of best in class benefits: https://www.wise.jobs/2021/11/10/benefits-in-our-austin-office
• Fun fact: we're 2023's Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work

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