Customer Sales Representative

As a Customer Sales Representative at Guayakí Yerba Mate, you will manage a designated sales route, selling and merchandising our products. Your responsibilities include building and maintaining strong relationships with customers by providing excellent service, maximizing sales opportunities, managing inventory, and ensuring accurate product deliveries. You'll also have the freedom to operate independently while making a positive impact on customer experiences.

To qualify for the Customer Sales Representative position at Guayakí Yerba Mate, you should have a high school diploma or GED and a current driver's license with a clean driving record. Candidates must be at least 21 years old and should be capable of lifting up to 50 lbs regularly. Previous sales experience is desirable but not required. Additional language skills are considered an advantage.

The work schedule for a Customer Sales Representative at Guayakí Yerba Mate is Monday through Friday, starting at 5:00 am. This allows you to enjoy your weekends while working in a dynamic environment where every day offers new challenges and opportunities!

Guayakí Yerba Mate offers a competitive hourly rate, a monthly incentive structure, and a comprehensive benefits package to its Customer Sales Representatives. This includes health, dental, and vision insurance, a 401(k) retirement plan, paid time off, and opportunities for career advancement within the company.

At Guayakí Yerba Mate, we believe that collaboration and support within our team are key to success. As a Customer Sales Representative, you will work closely with colleagues and store managers to identify customer needs and develop effective solutions. Our company culture encourages learning from diverse perspectives, seeking shared goals, and celebrating collective achievements for a healthier, more regenerative world.

When managing a sales route, I prioritize customers based on their purchasing patterns and specific needs. I analyze past sales data to identify high-potential accounts and ensure I allocate time for regular visits. Building strong relationships with customers is vital, so I make it a point to be responsive and address any concerns they may have.

In a previous role, I encountered a customer who was unhappy with a product. I listened attentively to their concerns and empathized with their experience. After understanding their needs, I offered alternatives and ensured they felt valued. This proactive approach not only resolved the issue but also strengthened the customer relationship.

To effectively promote Guayakí’s products, I would engage customers by highlighting unique product benefits and engaging them in tasting sessions. I’d also create eye-catching displays that align with the company’s branding and message, emphasizing the health benefits and sustainability aspects of our yerba mate.

Staying organized is crucial in this role. I utilize planning tools and checklists to prepare for each day’s deliveries. Keeping accurate records of inventory levels helps me anticipate stock needs. Regular communication with store managers also ensures we remain on the same page regarding inventory management.

My passion for sales stems from the thrill of building relationships and helping customers find solutions that meet their needs. I enjoy the satisfaction of achieving sales goals while diversifying my skills and embracing challenges. Sales allows me to be proactive, creative, and impactful in the community, and I see each interaction as an opportunity to make an impression.

To meet or exceed sales targets, I consistently set clear goals and create actionable plans. I monitor my progress throughout the month, focusing on driving sales and identifying new opportunities. I believe in the importance of adaptability and regularly reviewing strategies based on customer feedback and market trends to enhance sales performance.

I want to work at Guayakí Yerba Mate because of its commitment to sustainability and social responsibility, which aligns with my personal and professional values. The company’s focus on regenerative practices and making a positive impact on the community is inspiring. I find it rewarding to work for a brand that prioritizes values while providing quality products that I genuinely believe in.

To develop new customer accounts, I would research potential clients and understand their specific needs. Building relationships through networking and local events is vital. Additionally, utilizing social media and local marketing strategies would help create awareness of Guayakí’s product offerings and foster new connections.

I handle tight deadlines by prioritizing tasks, focusing on time management, and remaining organized. I break down larger tasks into smaller, manageable ones and set clear timelines for each. This approach helps ensure I stay on track while maintaining the quality of work I've set as a standard.

The most challenging aspect of being a Customer Sales Representative can be adapting to changing customer needs and market trends. However, I view these challenges as opportunities to grow. I continuously learn about the industry and gather feedback from customers to stay ahead, enabling me to deliver exceptional service.