Guest Service Agent

There is an exciting opportunity to join the team in Los Angeles, CA as a Guest Services Agent. This position works closely with the Property Management team to assist in any guest-related questions or potential maintenance issues that may occur. This position is at our Onni East Village property in Long Beach, CA. The Guest Services Agent is responsible for providing front desk services to residents, guests and undertaking various administrative duties, and diffusing conflict or tension between residents, prospects, and guests. In addition, the Agent responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

Perks and Benefits:

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA and HMO have you covered. In addition we offer:

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

What You Will Do

• Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.

• Administering check-ins and check-outs.

• Delivers mail, messages and packages.

• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.

• Provides a wealth of information to guests on various matters such as transport and restaurant advice.

• Diffuses conflict or tense situations with residents, prospects and/or guests.

• Provides administrative duties as needed.

• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services

• Coordinates Elevator reservations for Residents: move in, move out, delivery

• Assists in a timely manner with all phone calls and emails from Residents and guests

• Recruits Partners for our Onni Rewards program and continuously updates Residents

• Ensures cleanliness and upkeep of amenity spaces by completing Property Walks

• Maintains Service of Resident Lounge Coffee Machines and supplies

• Refers multiple services (Housekeepers, dog walkers, etc.)

• Assists with packages, auditing, dry cleaning and perishable arrangements

• Liaison between LEVEL hotel and LEVEL Hope + Flower Extended Stay guests; assists with arrival and departure, room FOBs and mail keys

• Assists Residents with Friends and Family bookings with LEVEL

• Plans and brainstorms Resident events with Concierge, Resident Services and Property Management

• Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management

• Performs other duties as required

What You Bring

• High School Degree

• College Courses in Hospitality Management or related field, preferred

• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows

• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints

• Excellent oral and written communication skills

• Ability to work in very high paced work environment and excellent interpersonal skills

• Must be professional, team-oriented and possess good work ethics

• Excellent organizational and time management skills

• Attention to detail and ability to work on multiple projects simultaneously

• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups

• Must have a flexible schedule with the ability to work weekends, holiday and/or overnight

About the Company

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How to Apply

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.