Guide Support Associate

About Chief:

Chief is on a mission to change the face of leadership. Launched in 2019, Chief provides senior executive women with a vetted community of peers, a trusted support system, and business critical insights to strengthen their leadership and magnify their influence. We have been named one of Fast Company's "Most Innovative Companies" — and you can read more about us in Inc. and Forbes.

Chief is a fast-growing, Series B stage start-up backed by CapitalG, General Catalyst, Inspired Capital, Primary Ventures and other top-tier investors who believe in our vision to drive more women to the top and keep them there. We have members across the United States with flagship locations in NYC, LA, Chicago and SF.

Diversity, equity, inclusion, and belonging are in our DNA, guiding everything we do and how we work. Knowing that our people are the most important driver of our success, we focus on building teams where the power of diverse voices, identities, perspectives, and experiences is celebrated.

We are tech-powered. Our members make meaningful connections, engage in compelling discussions, and view our unique content through our digital platform. Our Product and Technology teams are building the future of that platform, with data and insights at its heart.

About the Role:

The Guide Support Associate is a main support connection between Chief and Guides, our coaches for one of Chief's key services — Core. Modeled after YPO Forums, Core is a service for members to meet with a group of 8-12 peers to work through their deepest challenges and build a personal board of advisors. As the Guide Support Associate, you will be the go-to for all Guide questions. We are looking for someone who is highly organized, has excellent communication skills, and is enthusiastic about establishing and maintaining strong communities and relationships. The ideal candidate is entrepreneurial, organized and most importantly passionate about our mission.

What you'll do:

• Answer all Guide support questions in a timely manner to set Guides up for success facilitating Core group meetings
• Partner with appropriate stakeholders as necessary to escalate and resolve issues
• Represent the Chief brand voice and maintain Chief commitment to quality in all responses
• Monitor and gather Guide feedback to share with the broader Chief Core team

What you've done and enjoy doing:

• Methodical, determined, and dedicated to the project at hand
• Strong written and verbal communication skills
• Detail-oriented and hyper-organized, you can keep track of anything and everything
• A 'no task is too small' attitude
• Excitement to partner with Guides and deliver a critical service to our members
• Passion for the Company's mission, positioning and brand — to empower women in business and spark change from the top
• Previous experience in Customer Success/Customer Support a plus

Why You'll Want to Work Here:

• Competitive salary and equity
• Flexible vacation policy and 4.5 day work weeks
• 20 weeks of paid gender neutral parental leave
• Full medical, dental, and vision packages, 401(k)
• Opportunity to work for a startup focused on driving real change for women in business
• Opportunity to create and attend inspiring experiences and events with leaders of the industry
• Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
• Wellness, Work from home and Learning Stipends

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