Customer Success Manager

Skills

• Proven technical skills
• Executive-level communication and interpersonal skills
• Experience with cloud platforms and/or cybersecurity
• Strong technical aptitude and ability to learn new technology quickly
• Knowledge of software platforms for managing customer relationships

Responsibilities

• Work with customers to resolve unique problems
• Drive customer engagement, adoption, and value of products
• Oversee on-boarding, adoption, and satisfaction of customers
• Partner with Sales to transition accounts
• Develop trusted advisor relationships with stakeholders
• Advocate for customers in influencing product roadmap

Benefits